Bridgeline Digital, Inc.

HawkSearch

8.0 /10

What is HawkSearch?

HawkSearch is a feature rich, results based, leading search engine product that consistently provides a relevant, personalized search experience for everyone. Our cutting edge technology offers powerful tools for marketers, merchandisers and developers alike. Hawksearch can help you greatly increase conversion rates and help turn visitors into loyal customers.

Company Details

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HawkSearch Ratings

Real user data aggregated to summarize the product performance and customer experience.

87 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HawkSearch?

0% Negative

9% Neutral

91% Positive

Pros

Performance Enhancing
Trustworthy
Saves Time
Respectful

Cons

Under Delivered

Feature Ratings

Average 88

Synonyms and Stemming

Advanced/Faceted search

Multi Format Support

Social Network Awareness

Results Sorting

AI/Machine Learning

User interface for search/retrieval

Content Aggregation

Content Analytics

Search Query Parsers

Audio and Video Analytics

Vendor Capability Ratings

Average 82

Breadth of Features

Vendor Support

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

HawkSearch Reviews

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Positive overall experience, but pricey.

Likeliness to Recommend

7 /10

Pros

Respectful
Performance Enhancing
Enables Productivity
Trustworthy

Nick C.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Game changing capabilities for self-administration

Likeliness to Recommend

9 /10

What differentiates HawkSearch from other similar products?

For me it's familiarity and ease of use. For the most part, we are focused on continuous improvement of results in the face of sometimes inadequate product data completeness or quality.

What is your favorite aspect of this product?

Turnkey tools that make day-to-day improvement requests simple and quick.

What do you dislike most about this product?

Reporting is not dynamic enough. I'd like to see more analytics-style reporting where I can combine terms with clicks/KPIs.

What recommendations would you give to someone considering this product?

Bridgeline has been a very reasonable business partner and provides good expertise for resolving some of the stickier issues with our data and with the search results. The feature set is growing, but focusing on a ground up approach and plenty of runway allows for familiarity with the turnkey tools to grow.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

HawkSearch

What is HawkSearch?

Company Details

Need Assistance?

HawkSearch Ratings

87 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love HawkSearch?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Social Network Awareness Indexing of organizational results in social media.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

HawkSearch Reviews

Positive overall experience, but pricey.

Likeliness to Recommend

Pros

Nick C.

Game changing capabilities for self-administration

Likeliness to Recommend

Pros

Feature Ratings

Synonyms and Stemming

Advanced/Faceted search

Multi Format Support

Social Network Awareness

Results Sorting

AI/Machine Learning

User interface for search/retrieval

Content Aggregation

Content Analytics

Search Query Parsers

Audio and Video Analytics

Vendor Capability Ratings

Breadth of Features

Vendor Support

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation