Gusto Logo Award Winner Product Badge
Gusto Logo Award Winner Product Badge
Gusto

Gusto

8.9 /10
Category
Gusto
8.9 /10

What is Gusto?

With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

Filter By

Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative
3% Neutral
93% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 88

Payroll Administration

91

Position Management

91

Talent Management

90

Performance Management

90

Workforce Planning

88

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

84

Talent Acquisition

83

Vendor Capability Ratings

Average 88

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

90

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

89

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Vendor Support

83

Availability and Quality of Training

83

Gusto Reviews

Rajkumar Shaukhlal G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto automatically calculates and syncs your team’s hours, PTO, and holidays with payroll.

What is your favorite aspect of this product?

It's help you stay compliant with alerts, software integrations.

What do you dislike most about this product?

As of now nothing is there. It has great features.

What recommendations would you give to someone considering this product?

Please go for this product since it allows you to integrate with great software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hayley W.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Great product for payroll and it’s easy to use!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Ease of use!

What is your favorite aspect of this product?

The page layouts.

What do you dislike most about this product?

Nothing at all!

What recommendations would you give to someone considering this product?

Give it a try to manage payroll.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Robert M.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2023

No support, software first

Likeliness to Recommend

6 /10

What differentiates Gusto from other similar products?

It is a software first company. The pricing is transparent.

What is your favorite aspect of this product?

Software innovation and transparent pricing.

What do you dislike most about this product?

Gusto does not have any real customer support. They screwed paychecks and screwed up benefits. Given the sensitivity around these items you would expect some type of customer service. But calls went unanswered and unreturned. Tickets were neglected for over a week. Had to call in through the sales extension to talk to someone. No USA based support. Took over a month to get close to resolution. I had to publicly shame them on social media before they would respond to me.

What recommendations would you give to someone considering this product?

It works great as a basic payroll company for a small business. But the second you start adding benefits or need any outside help from them it becomes useless and destructive to productivity.

Pros

  • Friendly Negotiation
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

Most Popular Gusto Comparisons