What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Presence IM
Call Management
Mobility
Web & Desktop Conferencing
Analytics Reporting
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Aldijana H.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2022
Excellent service, dedicated partner.
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
The best solution for hight mobility and availability
What is your favorite aspect of this product?
Very easy to implement in small organizations, highly supportive of work in multiple locations, helpful support
What do you dislike most about this product?
Occasionall glitches, nothing major. Usually due to internet connection quality.
What recommendations would you give to someone considering this product?
Due to ease of implementation and good scalability it can be recommended to organizations of all sizes.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Ka Ho K T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Affordable, simple and easy to use.
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
GoTo Connect offers many features to manage calls, text messages, chat messages, voicemail, fax, and video conferences. It's an affordable platform, it has awesome tools like unlimited international calling, and features like an editor. Unlike 8x8, it lacks international phone numbers.
What is your favorite aspect of this product?
It is simple and easy to use, offers a 14-day free trial, has many collaboration tools, such as screen sharing, drawing tools, and more. I can manage calls, text messages, voice mail, audio conferences and virtual meetings. I can organize video conferences with more than 50 participants, easily, I can have four to 25 simultaneous web cameras and control what is being shown on the screen.
What do you dislike most about this product?
I have had no problems using this platform, on the contrary, it is a real communication opportunity to share content easily.
What recommendations would you give to someone considering this product?
It is ideal for small teams looking for an affordable platform to improve their communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gilbert T.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
GoToConnect for VoIP and instant messaging.
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
It is very affordable in terms of cost, its flexibility and ease of use makes it different from the checkers, it can be connected with multiple platforms with ease like Microsoft Teams, Salesforce Sales Cloud and Slack. Support offers exceptional service. It is extremely useful for receiving and making international calls with high audio and video quality.
What is your favorite aspect of this product?
GoToConnect is a platform professional, I like easy clear quality calls (VoIP) and flexible messaging, I can track incoming call reports, support e-Fax, integrate with Outlook and Microsoft Teams easily.
What do you dislike most about this product?
International calls are not as affordable as we say.
What recommendations would you give to someone considering this product?
It is easy to use and configure. It works great for making calls and hosting meetings to train new hires.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
