What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Presence IM
Call Management
Mobility
Web & Desktop Conferencing
Analytics Reporting
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Clay P.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2022
Really easy to use, does what we want it to do!
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
It's highly reliable.
What is your favorite aspect of this product?
It works and does specifically what we require.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
I would definitely try it out and see if you like it. We have used it over a year now.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Samuel G. H.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Functional but needs work
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
The quick use functionality makes it an easy for first time user.
What is your favorite aspect of this product?
I enjoyed the call forwarding function the most.
What do you dislike most about this product?
I disliked how unstable the product could be at times.
What recommendations would you give to someone considering this product?
Look at all the options available and compare before making a purchase.
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Commodity Features
- Slower Product Innovation
- Less Productive
JB F.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2022
Good product but still evaluating
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Thats it, we are still not sure if it really does or not. Again, we don't say no but still not a strong yes.
What is your favorite aspect of this product?
Everyone knows it and understands it.
What do you dislike most about this product?
a little restrictive when it comes to the daily use.
What recommendations would you give to someone considering this product?
I would definitely put it into your demo book and try log. Make sure it fits everything you want it to do. There is not number one, its the number one for you.
Pros
- Reliable
- Caring
- Client Friendly Policies
- Security Protects