Gainsight Customer Success

What differentiates Gainsight Customer Success from other similar products?

The platform provided by Gainsight is highly robust and has all the capabilities a CS team could possibly require to manage their accounts, create health scores, import and manage data, and communicate with clients. It is comprehensive and flexible enough to satisfy the needs of any business. Because of the remarkable power of the automation engine and Gainsight’s ability to sync and use data from SFDC, users are free to meet their demands. Gainsight’s rules (automation) engine, in my opinion, offers all the tools I need to complete any job.

What is your favorite aspect of this product?

The tool’s capacity enables end users and CSMs to minimize manual labor-intensive everyday tasks. It aids in risk tracking and identification. One of the best features for assisting people in taking action on data is automation. The ability to modify the automation to best suit the demands of the team.

What do you dislike most about this product?

Gainsight’s administrative UI/UX might be more intuitive in terms of what actions do what and where to locate what does what. Because Gainsight administration wasn’t as simple/intuitive for them as they had planned, I’ve seen a few firms have very bad rollouts and experiences with it, frequently leading to their leaving.

What recommendations would you give to someone considering this product?

Gainsight’s ability to generate reports and dashboards and provide your CSM team with the data they require immediately is one of its strongest features. It’s convenient to have a team that can work for the CSMs internally.

What differentiates Gainsight Customer Success from other similar products?

It is basic, easy to use, and won’t be overpowering. As an enterprise tool, it can expand with us. We were able to launch within 60 days; we could have done so more quickly but delays were caused by our lack of a devoted Gainsight Admin. The implementation staff was excellent; they provided best practices, answered all queries, and spent time conducting research. Our account executive, was excellent and gentle with us as we haggled over contracts.

What is your favorite aspect of this product?

Dashboards make it very simple to see the job that my team is doing. Without feeling like I’m micromanaging, I can handle it. In the past, we used Client Success, but it just wasn’t as reliable as Gainsight. Gainsight offers timely, insightful resources to keep us abreast of market developments so that we can give our clients the best possible support and experience.

What do you dislike most about this product?

The application requires a lot of browsing to access the data, loading times can be lengthy, and an administrator is required to make it useful.

What recommendations would you give to someone considering this product?

Gainsight can be used as a Customer Success Manager to manage future renewals, success plans, and customer health. On the original deployment, it’s crucial to keep improving. I say this because either the original solution design might include a tonne of KPIs that might not be applicable in practice, or the minimum implementation might not be adequate to support the current and continuing requirements of the CS team.

What differentiates Gainsight Customer Success from other similar products?

It is a complete system unlike others, offering services that organize and show the experiences of the clients without being complicated, it allows accounts to be created that take their experiences directly from the clients, their comments or directly from them, this in order to time to plan projects go in the right direction

What is your favorite aspect of this product?

allows you to create surveys that can be viewed and even understood as graphs for better understanding, it is a program that captures and compiles the customer experience, presents it to professionals in an understandable way, it has necessary functions such as trend analysis, flow management work or even customizable models

What do you dislike most about this product?

Works as it should, I have not had any negative experience

What recommendations would you give to someone considering this product?

It is a tool mostly used for marketing study processes, or strategic plans. I recommend it mainly in these areas because it works quite well.