What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Customer Community Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Customization
Vendor Support
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Front Reviews
Anonno I.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Extremely user-friendly, and easy reporting!
Likeliness to Recommend
What differentiates Front from other similar products?
User-friendly aspect. The mobile ap is also very intuitive.
What is your favorite aspect of this product?
I love how you can discuss client inquiries (via email) within the chat feature with your peers / counterparts and allow individuals to create drafts to decide which is the best response for the client situation.
What do you dislike most about this product?
I don't have too many things I dislike
What recommendations would you give to someone considering this product?
Allow the ability to create rules within the inbox easier.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Bryan R. Z.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Love it makes my work easier.
Likeliness to Recommend
What differentiates Front from other similar products?
front came to my company to stay! besides of some bugs and some conversations getting mixed, this product is great to filter big amount of emails.
What is your favorite aspect of this product?
the personal comments we can add under the emails.
What do you dislike most about this product?
conversations getting mixed up
What recommendations would you give to someone considering this product?
GREAT PRODUCT
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Omollo G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
My Experience Using Front
Likeliness to Recommend
What differentiates Front from other similar products?
I have used Front in many cases and it has proved to be the best as it makes customer communication easy
What is your favorite aspect of this product?
The software is affordable and very effective when it comes to communication It has been very useful
What do you dislike most about this product?
I have no issues with Front. It has been great all through
What recommendations would you give to someone considering this product?
I recommend Front for customer service as it has never failed more so when it comes to communication
Pros
- Helps Innovate
- Effective Service
- Saves Time
- Client Friendly Policies