What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process.. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
90 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Reliable
- Performance Enhancing
- Helps Innovate
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Analytics and Reporting
Customer Service Management
Account and Contact Management
Mobile
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Business Value Created
Vendor Support
Breadth of Features
Ease of Customization
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Freshsales Reviews
G. G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Simple. Elegant and definitely easy to use!
Likeliness to Recommend
What differentiates Freshsales from other similar products?
It is easy to setup, understand and kickoff new projects. Straight forward no nonsense CRM, that is well thought out. Not clunky like how some other product could be. For a company scaling from 0, this is the CRM to start and grow into.
What is your favorite aspect of this product?
Simplicity of how accounts, contacts and leads are mapped. Easy UI and regular updates on features.
What do you dislike most about this product?
Could be faster. When there is a lot of data in the platform, it could struggle with reporting and just the general speed of getting things out.
What recommendations would you give to someone considering this product?
Definitely test it out end to end. The new version performs way better than what it used to be. Having a suite of products along with it from Freshworks also makes it easier to scale.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Pradeep K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Intuitive CRM and ease of use
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Intuitive and customizable Ease of use
What is your favorite aspect of this product?
Tasks and Notes
What do you dislike most about this product?
Too many fields
What recommendations would you give to someone considering this product?
Definitely should be evaluated if you are considering a CRM for your organization.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Under Delivered
- Less Transparent
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Easy to implement, but lacking features.
Likeliness to Recommend
Pros
- Continually Improving Product
- Respectful
- Fair
- Acts with Integrity
Cons
- Commodity Features
- Under Delivered
- Less Caring