What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process.. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Lead Management category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

0% Negative
7% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Effective Service

Feature Ratings

Average 83

Lead and Contact Categorization

88

Analytics and Reporting

87

Lead Scoring

85

Omni-Channel Communication Tracking

83

Interaction Planning

83

Lead Distribution

82

Prospect Tracking

82

Data Ingestion and Interoperability

80

Mobile

78

Lead Generation

72

Vendor Capability Ratings

Average 83

Business Value Created

100

Product Strategy and Rate of Improvement

96

Breadth of Features

93

Ease of Customization

93

Ease of Data Integration

93

Ease of IT Administration

93

Quality of Features

93

Vendor Support

93

Availability and Quality of Training

86

Ease of Implementation

86

Usability and Intuitiveness

86

Freshsales Reviews

James W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Perfect for sales and lead listing

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

We have received more support through the portal or live chat and many more advantageous deals as a result of using Freshsales. It has been an excellent choice to improve the company's bottom line.

What is your favorite aspect of this product?

With its numerous features for secure lead qualification and sales opportunity management, it is an excellent solution. It helps me to locate leads, increase sales, manage customer connections, follow up thoroughly and follow up thoroughly on every opportunity. We are delighted with it because it responds well to our needs, is easy to use and has excellent customer service at all times.

What do you dislike most about this product?

Thanks to Freshsales, an excellent platform with many useful tools, my sales have increased. I don't have any problems.

What recommendations would you give to someone considering this product?

Our company has experienced improved customer service, more successful sales approaches and added value by providing concrete and effective answers to all potential customer inquiries.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Sara E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

works perfectly providing quality services.

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

Freshsales is a platform for eCommerce data and analytics with benefits that make it easy to scale using accurate data and daily update, I really like this solution because it offers access to real-time estimates, trends, app rankings, and topics that help us make more strategic decisions, It allows my work team to build a solid foundation and scale in the commercial landscape, a safe and easy-to-use tool.

What is your favorite aspect of this product?

Freshsales in my organization allows me to find the right data using application analytics to identify suitable market opportunities, helps us to know the status and daily sales, find everything from competitors using a simple and expert approach. It has been very helpful in mitigating risk and offering immediate options to customers saving a great deal of time to identify products keeping us ahead of customer trends.

What do you dislike most about this product?

Freshsales offers real-time commerce data, predictive analytics, and ecosystem data points enabling opportunities to be identified in the e-commerce space. It is a platform that works perfectly with security, simplicity and speed, a tool that provides features that fit what companies need and nothing annoying.

What recommendations would you give to someone considering this product?

I recommend Freshsales for being an electronic commerce platform that effectively identifies the right market opportunities through a simple and expert approach, mitigating risk and making the best decisions. It is a tool that works flexibly, adjusting to the needs of its users, saving a large amount of time when searching for products and staying ahead of customer trends.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Freshsales met our expectations

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

The software's ease of use is fantastic, but what I enjoy best is how the Freshworks team has marketed Freshsales as a really refreshing sales CRM. The customer lifecycle management system (CRM) may be used from the initial contact with a potential client all the way through the sale of a product or service. Integrations for extending one's reach to potential customers. For the first stages of prospecting, they also provide the Sales Campaign functionality for tailored sales campaigns.

What is your favorite aspect of this product?

We are an organization that forms alliances with other companies, ranging from Postal Centers to Co-working spaces. We've been using Freshsales to manage our sales pipeline and monitor our sales team's performance for some time now. Freshsales is also used while communicating with a potential customer. In addition to conventional means of contact like email and telephones, it also supports more modern methods like instant messaging programs like WhatsApp. Furthermore, we generate reports, such as sales activity reports, with the help of Freshsales. Everything you need to aid your sales staff is included.

What do you dislike most about this product?

I can imagine most businesses and their teams benefiting from utilizing Freshsales, even though my own organization's demands are pretty straightforward in comparison to those of larger enterprises and other sectors. There is nothing I don't like about it, but there are many more functions I have no interest in using because my needs are so basic. The additional features are conveniently hidden from view so they won't get in the way if I ever decide I need them.

What recommendations would you give to someone considering this product?

In addition to its usefulness as a management tool, the service's low price, user-friendliness, and adaptability to different business needs make it a great option for any company. This is because the service enables you to provide your employees with a convenient, secure, and hassle-free way to do their jobs, which in turn strengthens your company's relationships with its employees and the loyalty of its customers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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