What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process.. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Analytics and Reporting
Lead Scoring
Omni-Channel Communication Tracking
Interaction Planning
Lead Distribution
Prospect Tracking
Data Ingestion and Interoperability
Mobile
Lead Generation
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Breadth of Features
Vendor Support
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
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Freshsales Reviews
Salini K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Best Lead Management & CRM Platform for Business
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshsales is a comprehensive salesforce tool for sales teams. It gives a salesman all they need to generate quality leads, participate in meaningful discussions, drive transactions with Intelligence insights, and maintain client relationships. Freshsales, with created email, call, conversation, and phone, gives salespeople more time to sell by streamlining the sales process by increasing efficiency and productivity in their everyday operations.
What is your favorite aspect of this product?
I like Freshsales since it has two versions, both premium and free, and they both perform well. Another plus is the app; it absolutely works and can be used even if you only have the free version. This smartphone app's primary role is to follow up with possible clients. The product's UI is incredibly simple to use; it has ergonomically designed and is highly intuitive; you don't need to be a tech guy to comprehend it. I can simply schedule a Zoom time to discuss my requirements and obtain assistance with the procedures. This has helped me grasp what the system is able of and has enabled me to automate several procedures for my firm.
What do you dislike most about this product?
FreshCRM's main flaw is that it is not particularly user-friendly. There is just so much 'unknown activity' with the tool that I frequently have to redo things. And there are times when things are fixed and I must devise a solution. I also have my doubts that they have email deliverability difficulties, particularly when delivering email campaigns and schedule emails, but they continue to deny it.
What recommendations would you give to someone considering this product?
When you're prepared to explore or hunt, this is a vital fully - featured CRM system and a fully affordable deal that you should consider for your business. I assure you that this is the correct way if you want to organize data while also providing excellent customer service. It is suitable for all types of B2C enterprises, regardless of size. You can still use your services via the mobile application.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Pankaj Singh S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
New CRM with some unique features
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshworks CRM has a unique feature, custom modules through which customers can create custom modules according to their custom business needs and processes.
What is your favorite aspect of this product?
Dashboard and Lead management is the favourite aspect of Freshworks CRM. It is easy and efficient.
What do you dislike most about this product?
Workflow UI can be improved with more visual elements and drag and drop components.
What recommendations would you give to someone considering this product?
It has some unique features that can help to fulfill some business's needs very well.
Pros
- Enables Productivity
- Trustworthy
- Client Friendly Policies
- Transparent
FARHAAN S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
"Freshworks CRM Review"
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Interface is quite User friendly, so it is not difficult for a first time user. Right from Lead Management to Sales generation everything is done in a smooth pattern which is not the Case with other CRM Software
What is your favorite aspect of this product?
1) Lead generated through Omnichannel i.e Social Media, retail is managed effectively in Freshwork. 2) It is typically one of the best Software for sales Management, Marketing and data Management. 3) The Best aspects of Freshworks is freddy Artificial Intelligence that identifies that qualified leads that Can be Converted Easily.
What do you dislike most about this product?
As such there is not anything that can be disliked.
What recommendations would you give to someone considering this product?
Definitely one must go for Freshwork as its is the reknowed CRM in the Market offering quality Customer Customer service and Support.
Pros
- Performance Enhancing
- Efficient Service
- Acts with Integrity
- Helps Innovate