What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process.. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
2
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Analytics and Reporting
Lead Scoring
Omni-Channel Communication Tracking
Interaction Planning
Lead Distribution
Prospect Tracking
Data Ingestion and Interoperability
Mobile
Lead Generation
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Breadth of Features
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
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Freshsales Reviews
Himisha B.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
One of the top notch CRM you'll find
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Users experience that this product provides is top notch
What is your favorite aspect of this product?
Reporting and Analytics
What do you dislike most about this product?
There's nothing as such
What recommendations would you give to someone considering this product?
Just go for it if you're looking for simple yet efficient CRM
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Pradeep K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Intuitive CRM and ease of use
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Intuitive and customizable Ease of use
What is your favorite aspect of this product?
Tasks and Notes
What do you dislike most about this product?
Too many fields
What recommendations would you give to someone considering this product?
Definitely should be evaluated if you are considering a CRM for your organization.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Under Delivered
- Less Transparent
Mohammad F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Likeliness to Recommend
What differentiates Freshsales from other similar products?
It's got a great UI, awesome support, lots of information on the support section and it's simple to use
What is your favorite aspect of this product?
Workflow automation
What do you dislike most about this product?
Product limitations with Email account configuration, limitations on number of contacts under marketing automation and no deep integration with cookieless website analytics
What recommendations would you give to someone considering this product?
It's good for small and midsize businesses, extremely easy to use. But if you plan on having lots done under email marketing and automation then do check the limits under each plan and the scalibility options and pricing
Pros
- Caring
- Continually Improving Product
- Reliable
- Enables Productivity