FreshBooks Customer Reviews 2024

FreshBooks

8.1 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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9 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Performance Enhancing
Effective Service
Saves Time

Feature Ratings

Average 88

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Cost Revenue Tracking

Dashboards, Analytics and Reporting

Expense Management

Project Accounting

Reconciliation

Budgeting Forecasting

Cash Flow Management

Integration APIs

Vendor Capability Ratings

Average 84

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Legal Billing

Score 8.2

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Accounting - Midmarket

Score 8.0

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FreshBooks Reviews

ISMAIL M.

Role: Finance
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2020

find comfort and security for payments

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

i think FreshBooks is least expensive compared to its competitors

What is your favorite aspect of this product?

processing of invoices is fantastic and credible

What do you dislike most about this product?

its slow, need to advance its speed.

What recommendations would you give to someone considering this product?

FreshBooks software gives many solutions to accounting difficulties. try it out.

Pros

Performance Enhancing
Inspires Innovation
Saves Time
Respectful

Mike J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Lots of features - but it's no quickbooks

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

This product is completely web based in the cloud. It's relatively cheap compared to other solutions and the user interface is easy to navigate. It's also very easy to customize the templates for invoicing, which is what this product seems to be centered around.

What is your favorite aspect of this product?

The invoicing feature is great and the templates are super clean and professional. Being cloud based means no clunky software and it can be accessed easily from anywhere or their app.

What do you dislike most about this product?

Many of the features are somewhat bare bones and don't offer a lot of variables or adjustments. We were using it for commercial leases (billing the tenants) and in our state the sales tax changes based on county. There is no way to override or set a different rate based on the individual invoice. Lots missing features like that can make this product a headache or impossible to implement in certain businesses. We had to change to quickbooks to resolve the issue.

What recommendations would you give to someone considering this product?

Your experience will be hit or miss with this product based on your industry and its accounting practices. For 99% of small businesses it's fine. But if your midsize+ or have accounting quirks in your industry, you may need a different product.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

FreshBooks

What is FreshBooks?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Legal Billing

Accounting - Midmarket

FreshBooks Reviews

ISMAIL M.

find comfort and security for payments

Likeliness to Recommend

Pros

Mike J.

Lots of features - but it's no quickbooks

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Cost Revenue Tracking

Dashboards, Analytics and Reporting

Expense Management

Project Accounting

Reconciliation

Budgeting Forecasting

Cash Flow Management

Integration APIs

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training