What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Project Accounting
Dashboards, Analytics and Reporting
Expense Management
General Ledger Chart of Accounts
Cash Flow Management
Integration APIs
Cost Revenue Tracking
Accounts Payable Purchase Orders
Accounts Receivable Invoicing
Budgeting Forecasting
Reconciliation
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Quality of Features
Vendor Support
Also Featured in...
FreshBooks Reviews
Andrea M.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Sep 2020
Bookkeeping made easy by FreshBooks
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Cost revenue tracking is easy to carry out with Freshbooks compared to other accounting systems.
What is your favorite aspect of this product?
Cash flow management, cost revenue tracking AP and AR Automation are among the things that I give kudos about FreshBooks.
What do you dislike most about this product?
FreshBooks do not have capabilities for large corporations. Additionally, it offers few templates for invoice customization.
What recommendations would you give to someone considering this product?
Note that FreshBooks best suits mid sized corporations, not unless they want to manage finances for departments.
Pros
- Trustworthy
- Effective Service
- Caring
- Saves Time