What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
Integration APIs
General Ledger Chart of Accounts
Accounts Receivable Invoicing
Cost Revenue Tracking
Accounts Payable Purchase Orders
Cash Flow Management
Project Accounting
Dashboards, Analytics and Reporting
Reconciliation
Budgeting Forecasting
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of Customization
Breadth of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
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FreshBooks Reviews
Timothy W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Great accounting and billing software
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.
What is your favorite aspect of this product?
Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.
What do you dislike most about this product?
As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.
What recommendations would you give to someone considering this product?
For the sake of my business finance manager, I don't mess about with Excel spreadsheets. Self-employment taxes are calculated based on the information provided. It saves me a ton of time, and by the end of the year, I'm well-prepared for tax time.
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
Andrew K.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Excellent to keeping track of a project
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
The general ledger is quite useful when it comes to bank reconciliation. Excellent when it comes to keeping track of a project's finances. For financial reporting, it's a great tool.
What is your favorite aspect of this product?
FreshBooks handles all of your company's financial and accounting needs in an efficient and effective manner. FreshBooks helps me with all of the paperwork that I have to handle for my business as a graphic designer, making it a lot easier to manage my payroll and bills.
What do you dislike most about this product?
It may be easier to use if it were made more user-friendly. I'm a little overwhelmed by the sheer number of options. You may use FreshBooks to manage all elements of your accounting, but there is always opportunity for improvement and upgrading.
What recommendations would you give to someone considering this product?
To keep things running smoothly, keep an eye on all invoices and payments. You may count on it if you have a strong team and fast communication. Exceptional at simplifying the administration of job processes. Everything about this app is excellent.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Tawanda S.
- Role: Operations
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Apr 2022
Practical and well thought-out accounts solution
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Its customer centric and offers friendly terms of purchase. I like that I got an opportunity to test Freshbooks on mobile for my personal business and I loved it.
What is your favorite aspect of this product?
The cloud repository makes it a bookkeeping solution of the times. You can work from anywhere as long as you have internet connection. I also loved the Frshbook mobile application, It's really great for on the go report viewing. The dashboard is also very intuitive and useful.
What do you dislike most about this product?
That is a little left behind on handling a huge database. I wish it could be scaled up to meet the demands of a growing and multi-regional company
What recommendations would you give to someone considering this product?
I will highly recommend for small to medium sized companies. The pricing arrangement is great and affordable by many. From as little as FREE 30 day trial, $15 per user per month (and lots of promotional deals).
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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