FreshBooks Customer Reviews 2026 | Accounting

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FreshBooks

Composite Score

7.8 /10

CX Score

8.0 /10

33 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Midmarket category

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Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2026

5 Top Rated Capabilities

10 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2025

6 Top Rated Capabilities

5 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact

2024

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact

2023

5 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

5% Negative

2% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Expense Management

Integration APIs

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Cost Revenue Tracking

Accounts Payable Purchase Orders

Cash Flow Management

Project Accounting

Dashboards, Analytics and Reporting

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Average 79

Ease of Data Integration

Ease of Implementation

Ease of Customization

Breadth of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Also Featured in...

Accounting - Small Business

Score 8.2

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FreshBooks Reviews

Rakesh Y.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2026

FreshBooks: Simple, Efficient, and User-Friendly A

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

The accuracy and fast accounts reports help to provide reports

What is your favorite aspect of this product?

My favorite aspect of FreshBooks is its user-friendly interface and efficient accounting features. It simplifies invoicing, expense tracking, time management, and financial reporting. The automation of routine tasks saves time, reduces manual errors, and improves productivity. Overall, FreshBooks makes managing business finances easier, more organized, and more efficient.

What do you dislike most about this product?

One downside of FreshBooks is that some advanced features are limited compared to other accounting software. The subscription plans can be expensive for small businesses, especially as their needs grow. Additionally, limited customization options and extra costs for certain features may make it less suitable for businesses with complex accounting requirements.

What recommendations would you give to someone considering this product?

I recommend FreshBooks to freelancers, small business owners, and service-based businesses looking for easy-to-use accounting software. Before subscribing, compare the available plans, check the invoicing and expense-tracking features, and ensure they meet your business needs. Take advantage of the free trial to explore its functionality and evaluate its overall value.

Pros

Performance Enhancing
Unique Features
Client Friendly Policies
Fair

Viraj S.

Role: Finance
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Features are disappointing

Likeliness to Recommend

6 /10

What differentiates FreshBooks from other similar products?

Nothing major

What is your favorite aspect of this product?

User interface is easy to use

What do you dislike most about this product?

Difficult to search for entries

What recommendations would you give to someone considering this product?

Consider other products first

Pros

Enables Productivity
Helps Innovate
Trustworthy
Inspires Innovation

Cons

Less Generous
Less Friendly Negotiation
Under Delivered

Ruby G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

FreshBooks – A Game-Changer for Accounting

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

I've been using FreshBooks for over two years, and it’s been an absolute game-changer for managing my business's finances. The platform simplifies invoicing, expense tracking, and time management, all in one intuitive interface. FreshBooks has not only streamlined my accounting but also helped me save a significant amount of time.

What is your favorite aspect of this product?

FreshBooks is incredibly user-friendly, especially for small business owners who aren’t accounting experts. The invoicing feature is a favorite, allowing for quick, professional invoices with automatic reminders for late payments. Expense tracking is seamless, and the ability to capture receipts via mobile is a huge plus. The time-tracking tool is perfect for freelancers and agencies, making it easy to bill clients accurately for hours worked. The reporting tools are easy to understand and provide valuable insights into cash flow and business performance.

What do you dislike most about this product?

While FreshBooks is fantastic overall, its mobile app could be more robust. It offers the basics but lacks some features found on the desktop version. Additionally, some advanced accounting features like payroll management are either limited or require third-party integrations, which can be a bit inconvenient for businesses looking for an all-in-one solution.

What recommendations would you give to someone considering this product?

FreshBooks has drastically simplified my business’s accounting process. From invoicing to tracking expenses and payments, everything is more organized and efficient. It's ideal for small business owners, freelancers, or anyone looking to streamline their finances without getting overwhelmed. Highly recommend!

Pros

Trustworthy
Fair
Friendly Negotiation
Helps Innovate

FreshBooks

What is FreshBooks?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

FreshBooks Ratings

85 Likeliness to Recommend

2 Since last award

95 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Integration APIs Ability of the software to interface with legacy and other third party applications.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Accounting - Small Business

FreshBooks Reviews

Rakesh Y.

FreshBooks: Simple, Efficient, and User-Friendly A

Likeliness to Recommend

Pros

Viraj S.

Features are disappointing

Likeliness to Recommend

Pros

Cons

Ruby G.

FreshBooks – A Game-Changer for Accounting

Likeliness to Recommend

Pros

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Feature Ratings

Expense Management

Integration APIs

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Cost Revenue Tracking

Accounts Payable Purchase Orders

Cash Flow Management

Project Accounting

Dashboards, Analytics and Reporting

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of Customization

Breadth of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement