What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
Integration APIs
General Ledger Chart of Accounts
Accounts Receivable Invoicing
Cost Revenue Tracking
Accounts Payable Purchase Orders
Cash Flow Management
Project Accounting
Dashboards, Analytics and Reporting
Reconciliation
Budgeting Forecasting
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of Customization
Breadth of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
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FreshBooks Reviews
Prathamesh B.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2024
Easy, Efficient Accounting for SMBs
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
In summary, FreshBooks shines in ease of use, invoicing, and mobile functionality, making it a top choice for service businesses as compared with other accounting softwares.
What is your favorite aspect of this product?
My favorite aspect of FreshBooks is its user-friendly interface. It's incredibly intuitive, making it easy for small business owners to manage invoicing, track expenses, and handle basic accounting tasks without needing extensive financial knowledge. This simplicity saves time and reduces the learning curve, allowing users to focus more on their business and less on navigating complex software.
What do you dislike most about this product?
What I dislike most about FreshBooks is its limited functionality for larger businesses.
What recommendations would you give to someone considering this product?
If you're considering FreshBooks, it’s ideal for small service-based businesses due to its user-friendly interface and strong invoicing features. It effectively manages expenses and automates billing. However, if you anticipate needing advanced features like inventory management or detailed reporting as you grow, you might want to explore more scalable options. Overall, it's a great choice for freelancers and small teams to simplify accounting.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Katie R.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted May 2024
Easy accounting and billing for small businesses
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Using Freshbooks, I only have to deal with one point of contact when invoicing clients. Simplicity is their motto. Simplified interface. Years ago, I was a Freshbooks customer. I needed to hire additional people because my business took off. Hiring an accountant seemed like the most prudent use of my funds at the time.
What is your favorite aspect of this product?
When I combine Freshbooks with our accounting team, the quality of work is much higher. The total expense is modest and predictable for my company. The huge swings in monthly expenses that come with hourly accounting are a thing of the past.
What do you dislike most about this product?
If you need more help with software for time tracking, etc., Freshbooks can be a bit pricey. Time tracking is all I need from my employees. Compared to other software that simply tracks time, this one costs three times more per employee.
What recommendations would you give to someone considering this product?
No one at Freshbooks believes they are qualified to be an accountant. For small business owners, Freshbooks is a must. People whose jobs require them to handle accounting tasks late at night before they can rest during the day.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Ryan K.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Feb 2023
Automation of Expense Reporting and Billing
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks's user-friendliness makes billing clients and processing payments a snap. Time is money, so make the most of yours by taking use of FreshBooks' helpful time-saving options, like regular invoicing and expense monitoring.
What is your favorite aspect of this product?
While FreshBooks excels as an invoicing and accounting tool for small firms, it may not provide the functionality required by larger companies. Because of its higher price tag compared to competing products, FreshBooks may be out of reach for certain smaller enterprises.
What do you dislike most about this product?
I appreciate FreshBooks' straightforward interface. Tools like automated billing and spending reporting have been really helpful. However, I have discovered a few flaws, such as a scarcity of possible connectors and weak reporting tools. I've found FreshBooks to be very useful despite these reservations.
What recommendations would you give to someone considering this product?
Accounting and invoicing are simplified with FreshBooks, making it a great choice for small businesses. FreshBooks may be used to automate a wide variety of mundane but necessary tasks, including as invoicing and expense monitoring.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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