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FreshBooks Logo
FreshBooks

FreshBooks

Composite Score
7.8 /10
CX Score
8.0 /10
FreshBooks
7.8 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details


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Awards & Recognition

FreshBooks won the following awards in the Accounting - Midmarket category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

5% Negative
2% Neutral
93% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Expense Management

88

Integration APIs

86

General Ledger Chart of Accounts

86

Accounts Receivable Invoicing

85

Cost Revenue Tracking

85

Accounts Payable Purchase Orders

85

Cash Flow Management

85

Project Accounting

84

Dashboards, Analytics and Reporting

84

Reconciliation

83

Budgeting Forecasting

79

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Ease of Implementation

83

Ease of Customization

83

Breadth of Features

81

Vendor Support

79

Business Value Created

78

Usability and Intuitiveness

77

Availability and Quality of Training

77

Quality of Features

77

Ease of IT Administration

76

Product Strategy and Rate of Improvement

73

FreshBooks Reviews

Prathamesh B.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy, Efficient Accounting for SMBs

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

In summary, FreshBooks shines in ease of use, invoicing, and mobile functionality, making it a top choice for service businesses as compared with other accounting softwares.

What is your favorite aspect of this product?

My favorite aspect of FreshBooks is its user-friendly interface. It's incredibly intuitive, making it easy for small business owners to manage invoicing, track expenses, and handle basic accounting tasks without needing extensive financial knowledge. This simplicity saves time and reduces the learning curve, allowing users to focus more on their business and less on navigating complex software.

What do you dislike most about this product?

What I dislike most about FreshBooks is its limited functionality for larger businesses.

What recommendations would you give to someone considering this product?

If you're considering FreshBooks, it’s ideal for small service-based businesses due to its user-friendly interface and strong invoicing features. It effectively manages expenses and automates billing. However, if you anticipate needing advanced features like inventory management or detailed reporting as you grow, you might want to explore more scalable options. Overall, it's a great choice for freelancers and small teams to simplify accounting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katie R.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Easy accounting and billing for small businesses

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

Using Freshbooks, I only have to deal with one point of contact when invoicing clients. Simplicity is their motto. Simplified interface. Years ago, I was a Freshbooks customer. I needed to hire additional people because my business took off. Hiring an accountant seemed like the most prudent use of my funds at the time.

What is your favorite aspect of this product?

When I combine Freshbooks with our accounting team, the quality of work is much higher. The total expense is modest and predictable for my company. The huge swings in monthly expenses that come with hourly accounting are a thing of the past.

What do you dislike most about this product?

If you need more help with software for time tracking, etc., Freshbooks can be a bit pricey. Time tracking is all I need from my employees. Compared to other software that simply tracks time, this one costs three times more per employee.

What recommendations would you give to someone considering this product?

No one at Freshbooks believes they are qualified to be an accountant. For small business owners, Freshbooks is a must. People whose jobs require them to handle accounting tasks late at night before they can rest during the day.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Ryan K.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Automation of Expense Reporting and Billing

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

FreshBooks's user-friendliness makes billing clients and processing payments a snap. Time is money, so make the most of yours by taking use of FreshBooks' helpful time-saving options, like regular invoicing and expense monitoring.

What is your favorite aspect of this product?

While FreshBooks excels as an invoicing and accounting tool for small firms, it may not provide the functionality required by larger companies. Because of its higher price tag compared to competing products, FreshBooks may be out of reach for certain smaller enterprises.

What do you dislike most about this product?

I appreciate FreshBooks' straightforward interface. Tools like automated billing and spending reporting have been really helpful. However, I have discovered a few flaws, such as a scarcity of possible connectors and weak reporting tools. I've found FreshBooks to be very useful despite these reservations.

What recommendations would you give to someone considering this product?

Accounting and invoicing are simplified with FreshBooks, making it a great choice for small businesses. FreshBooks may be used to automate a wide variety of mundane but necessary tasks, including as invoicing and expense monitoring.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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