What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
Integration APIs
General Ledger Chart of Accounts
Accounts Receivable Invoicing
Cost Revenue Tracking
Accounts Payable Purchase Orders
Cash Flow Management
Project Accounting
Dashboards, Analytics and Reporting
Reconciliation
Budgeting Forecasting
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of Customization
Breadth of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
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FreshBooks Reviews
Alejo J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
An application that thinks about the user
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks is an online invoicing and time tracking service that saves you time and makes you look more professional. We understand that financial record keeping should be easy, fast, but thorough enough to compensate your accountant. FreshBooks is easy to use and you can try it for free. Overall good enough, modern and complete. Affordable price for what it has and what you can do.
What is your favorite aspect of this product?
One of the most striking things that I have not seen is other CRM or Invoice Software, is the current and unparalleled condition it has for setting up invoices, it is highly innovative and is something that will for sure make you look like a big and modern company to your clients. Very accomplished, its integration with quite a lot of banks to keep track of your expenses. You manage to keep the balance in an easy and simple way you manage to create invoices without so many complications, it has a great customer support that are always ready to answer questions and solve problems.
What do you dislike most about this product?
It lacks an email that notifies the customer; it should contain a PDF with the invoice, adding the link to go to the page and view the invoice online. Also to be able to add a payment method such as PayPal, which is useful for customers to subscribe to their PayPal account and pay the invoice directly; it is more concrete for accounting, but it is still useful for marketing. The bank reconciliation is a bit embarrassing to understand as they should improve on that aspect and be a bit simpler.
What recommendations would you give to someone considering this product?
It is simpler to use as it records expenses in real time, it is very neat to make your own expense and profit account for work, it is the ideal package for a small business to undertake and arrange accounting, invoicing and customer revenue. the interface with Fundbox is useful. Once you send an invoice, it shows up in Fundbox, this helps with positive cash flow. It is good to have 24/7 availability by email and they respond quickly.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Olga N.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Time saver tool
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Our invoicing software, Freshbooks, eliminates the requirement for us to obtain money from outside parties when visitors make purchases. Instead of relying on my recollection or going back through email receipts, I can log spending in real-time.
What is your favorite aspect of this product?
A generated invoice is delivered to the client along with any necessary reminder emails after it has been generated often based on the time recorded against the project/client. Overall, Freshbooks has considerably decreased the time I spend on "administrative" tasks while facilitating payments from my clients. Overall, I had a nice experience with Fresh Book.
What do you dislike most about this product?
It can be challenging to bill customers based on time entries. The time tracker is occasionally a little bit glitchy. Rarely, but now the problem seems to be rectified, I've been charged too much for the number of clients I had in my account at a given moment.
What recommendations would you give to someone considering this product?
When working on projects for different clients, Freshbooks has made it simple for you to keep track of your time. You can then generate detailed invoices that detail how you used your time. The invoices demonstrate what you've done and the value you've offered, so you never have to answer inquiries regarding my job. I'd suggest this to you.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Jesper H.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Billing software for high end professionals.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Freshbooks' price and feature comparison showed me that I could get everything I wanted while paying less than Quickbooks. I eliminated other applications since they lacked several of the functionality I requested. FreshBooks takes great pride in its customer service and customer satisfaction, which is apparent when you speak with a representative.
What is your favorite aspect of this product?
For the time entries, I enjoy the notes section. I appreciate how adaptable it is to rearrange recorded time entries or edit the content to more accurately reflect the work I completed. I adore Freshbooks' customer service as well. They are accommodating and quick to respond. They don't squander my time with unnecessary babble like many other customer service situations have. To address my inquiries, I just proferred, and they provided screenshots and detailed phrasing.
What do you dislike most about this product?
The accounting system's primary functionality (the bank link) is broken. It frequently disconnects, and imports of expenses are not made. There has been no resolution after five months of speaking with customer service. And because my problem is difficult to resolve, the customer service representatives only took minimal action.
What recommendations would you give to someone considering this product?
FreshBooks offers small businesses a user interface that is well-designed and simple to use for a range of tasks, most notably billing and invoicing. When making invoices, users have access to a large selection of lovely template designs, enabling them to create papers that are eye-catching yet professional-looking.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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