FreshBooks Logo
FreshBooks Logo
FreshBooks

FreshBooks

Composite Score
7.8 /10
CX Score
8.0 /10
FreshBooks
7.8 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

FreshBooks won the following awards in the Accounting - Midmarket category

Filter By

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

5% Negative
2% Neutral
93% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Expense Management

88

Integration APIs

86

General Ledger Chart of Accounts

86

Accounts Receivable Invoicing

85

Cost Revenue Tracking

85

Accounts Payable Purchase Orders

85

Cash Flow Management

85

Project Accounting

84

Dashboards, Analytics and Reporting

84

Reconciliation

83

Budgeting Forecasting

79

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Ease of Implementation

83

Ease of Customization

83

Breadth of Features

81

Vendor Support

79

Business Value Created

78

Usability and Intuitiveness

77

Availability and Quality of Training

77

Quality of Features

77

Ease of IT Administration

76

Product Strategy and Rate of Improvement

73

FreshBooks Reviews

Alejo J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

An application that thinks about the user

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look more professional. We understand that financial record keeping should be easy, fast, but thorough enough to compensate your accountant. FreshBooks is easy to use and you can try it for free. Overall good enough, modern and complete. Affordable price for what it has and what you can do.

What is your favorite aspect of this product?

One of the most striking things that I have not seen is other CRM or Invoice Software, is the current and unparalleled condition it has for setting up invoices, it is highly innovative and is something that will for sure make you look like a big and modern company to your clients. Very accomplished, its integration with quite a lot of banks to keep track of your expenses. You manage to keep the balance in an easy and simple way you manage to create invoices without so many complications, it has a great customer support that are always ready to answer questions and solve problems.

What do you dislike most about this product?

It lacks an email that notifies the customer; it should contain a PDF with the invoice, adding the link to go to the page and view the invoice online. Also to be able to add a payment method such as PayPal, which is useful for customers to subscribe to their PayPal account and pay the invoice directly; it is more concrete for accounting, but it is still useful for marketing. The bank reconciliation is a bit embarrassing to understand as they should improve on that aspect and be a bit simpler.

What recommendations would you give to someone considering this product?

It is simpler to use as it records expenses in real time, it is very neat to make your own expense and profit account for work, it is the ideal package for a small business to undertake and arrange accounting, invoicing and customer revenue. the interface with Fundbox is useful. Once you send an invoice, it shows up in Fundbox, this helps with positive cash flow. It is good to have 24/7 availability by email and they respond quickly.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Olga N.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Time saver tool

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

Our invoicing software, Freshbooks, eliminates the requirement for us to obtain money from outside parties when visitors make purchases. Instead of relying on my recollection or going back through email receipts, I can log spending in real-time.

What is your favorite aspect of this product?

A generated invoice is delivered to the client along with any necessary reminder emails after it has been generated often based on the time recorded against the project/client. Overall, Freshbooks has considerably decreased the time I spend on "administrative" tasks while facilitating payments from my clients. Overall, I had a nice experience with Fresh Book.

What do you dislike most about this product?

It can be challenging to bill customers based on time entries. The time tracker is occasionally a little bit glitchy. Rarely, but now the problem seems to be rectified, I've been charged too much for the number of clients I had in my account at a given moment.

What recommendations would you give to someone considering this product?

When working on projects for different clients, Freshbooks has made it simple for you to keep track of your time. You can then generate detailed invoices that detail how you used your time. The invoices demonstrate what you've done and the value you've offered, so you never have to answer inquiries regarding my job. I'd suggest this to you.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Jesper H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Billing software for high end professionals.

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Freshbooks' price and feature comparison showed me that I could get everything I wanted while paying less than Quickbooks. I eliminated other applications since they lacked several of the functionality I requested. FreshBooks takes great pride in its customer service and customer satisfaction, which is apparent when you speak with a representative.

What is your favorite aspect of this product?

For the time entries, I enjoy the notes section. I appreciate how adaptable it is to rearrange recorded time entries or edit the content to more accurately reflect the work I completed. I adore Freshbooks' customer service as well. They are accommodating and quick to respond. They don't squander my time with unnecessary babble like many other customer service situations have. To address my inquiries, I just proferred, and they provided screenshots and detailed phrasing.

What do you dislike most about this product?

The accounting system's primary functionality (the bank link) is broken. It frequently disconnects, and imports of expenses are not made. There has been no resolution after five months of speaking with customer service. And because my problem is difficult to resolve, the customer service representatives only took minimal action.

What recommendations would you give to someone considering this product?

FreshBooks offers small businesses a user interface that is well-designed and simple to use for a range of tasks, most notably billing and invoicing. When making invoices, users have access to a large selection of lovely template designs, enabling them to create papers that are eye-catching yet professional-looking.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Most Popular FreshBooks Comparisons