What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Effective Service
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
General Ledger Chart of Accounts
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Cost Revenue Tracking
Dashboards, Analytics and Reporting
Expense Management
Project Accounting
Reconciliation
Budgeting Forecasting
Cash Flow Management
Integration APIs
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of Data Integration
Quality of Features
Breadth of Features
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
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FreshBooks Reviews
Dominic K.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
Fantastic product
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Invoicing - Creating invoices is easy.
What is your favorite aspect of this product?
Automatic Expense Importing - I use two separate credit cards for business.
What do you dislike most about this product?
Price- If you do not use all of the Freshbook features, it is a bit expensive for what you get unless you only have a few clients.
What recommendations would you give to someone considering this product?
Frequent crashes.Work on it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
victor t.
- Role: Finance
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jan 2021
refresh accounting processes with freshbooks.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Most accounting software are very practical and allow you to record all the accounting operations of your company, freshbooks is a better way of doing things, it is innovative, it allows you to register invoices very quickly and the precision is unmatched, the most outstanding feature and what makes this tool the best is precision.
What is your favorite aspect of this product?
freshbooks offers many tools for users, it allows to elaborate detailed invoices and sends them to clients automatically, it is easy to use and the user interface is very attractive. you can keep your company's accounting without any complications, you can control all accounting processes, thanks to this tool.
What do you dislike most about this product?
In the time that I have been using freshbooks I have not had problems, from the beginning I have understood how this tool works and I hope to continue enjoying its performance.
What recommendations would you give to someone considering this product?
To achieve the objectives of a company we must bear in mind that we must be very precise in accounting, to be able to achieve this task it is necessary to implement unique software that will help us improve, freshbooks will allow you to record all accounting processes and help you to control all your bills.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
juan antonio c.
- Role: Finance
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Dec 2020
boost your accounting with freshbooks.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
The most important difference is that FreshBooks organizes your entire sales system, now customers are happy with the invoices they receive for their purchases. this tool is very effective and is the most distinctive feature.
What is your favorite aspect of this product?
the billing system is the most important thing about this tool. Selling has never been so easy, it simplifies the entire billing process, without a doubt it is the most complete tool in sales.
What do you dislike most about this product?
I love everything. this platform has managed to hook me. I will not stop using freshbook services.
What recommendations would you give to someone considering this product?
Don't get complicated, unify your sales department thanks to freshbook, buy a membership and start organizing your sales in a better way, you won't regret it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
