What is Firmex Virtual Data Room?
irmex is a global provider of virtual data rooms where more deals, diligence and compliance get done. As one of the world’s most widely used virtual data rooms, Firmex supports complex processes for organizations of all sizes, including diligence, compliance, and litigation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
1
Since last award
88 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Firmex Virtual Data Room?
Pros
- Effective Service
- Enables Productivity
- Caring
- Fair
Cons
- Slower Product Innovation
- Commodity Features
- Leverages Incumbent Status
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Drag and Drop User Interface
File Rooms
File Sharing Collaboration
Digital Rights Management
Q&A Management
Data Encryption
Permissions and Access Right Management
Redaction
Optical Character Recognition
Reporting and Analytics
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Firmex Virtual Data Room Reviews
Ogarekpe I.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
ecure and Friendly Virtual Data Room Solutio
Likeliness to Recommend
What differentiates Firmex Virtual Data Room from other similar products?
It is super user friendly and cost effective compared to alternatives out there. Some users users have had trouble receiving Firmex automated emails due to spam filters
What is your favorite aspect of this product?
I like that I bulk upload, & smart search. Other key features that I love include the data tracking, data analytics, to I can obtain on the platform
What do you dislike most about this product?
Had to replicate file uploads each time; no tag to put same file into different folders automatically also
What recommendations would you give to someone considering this product?
Just know that you won't be able to bulk download when the watermark feature is turned on and there are PPT or XLS files in a folder
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Sudgie M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Easy to contact support if any issues
Likeliness to Recommend
What differentiates Firmex Virtual Data Room from other similar products?
The support is better
What is your favorite aspect of this product?
Easy To access the support
What do you dislike most about this product?
Sometimes it can be confusing to navigate
What recommendations would you give to someone considering this product?
Contact support if you have trouble finding certain features bc they probably do have it
Pros
- Performance Enhancing
- Inspires Innovation
- Client's Interest First
- Helps Innovate
Cons
- Slower Product Innovation
- Less Reliable
- Less Efficient Service
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2022
Great price, user interface could be improved
Likeliness to Recommend
Pros
- Trustworthy
- Effective Service
- Respectful
- Fair
Cons
- Slower Product Innovation
- Charges for Enhancements