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Emotional Footprint Awards 2024

Virtual Data Room


SoftwareReviews names FirmRoom, iDeals, and Firmex Virtual Data Room as Virtual Data Room Emotional Footprint Award Winners.


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Virtual Data Room

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


DealRoom Inc

FirmRoom

FirmRoom features a full suite of state of the art built in tools and features. FirmRoom is a highly adaptive platform that can be integrated into the IT solutions of almost any company. Although our product is designed with the specific needs of the financial sector—especially M&A due diligence—in mind, companies in a wide variety of industries are discovering the many potential uses for VDR tech in their fields. Industries currently using virtual data rooms to protect their data include: legal services, pharmaceutical and clinical research, mining and energy production and real estate management. ‍

8.1

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 87% Positive
Badge Winner
24Reviews

iDeals Solutions Group

iDeals

The iDeals Virtual Board Room which is powered by iDeals Virtual Data Room which is a cloud-based secure platform that provides a highly secure yet easy-to-use environment to manage boardroom communications. Moving from a paper-based system to an online boardroom portal can deliver numerous benefits to an organization.

7.3

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

4% Negative 82% Positive
Badge Winner
19Reviews

Firmex

Firmex Virtual Data Room

irmex is a global provider of virtual data rooms where more deals, diligence and compliance get done. As one of the world’s most widely used virtual data rooms, Firmex supports complex processes for organizations of all sizes, including diligence, compliance, and litigation.

7.2

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

3% Negative 80% Positive
Badge Winner
17Reviews

Other Evaluated Vendors


Datasite

Datasite Diligence

Leading Data Room for M&A Due Diligence Dealmakers require tools with features and capabilities that anticipate any roadblock they may face. With Datasite Diligence, you can set up a virtual data room (VDR) faster than ever before while gaining access to a set of leading features and expert support designed to keep your deal moving forward no matter the situation.

7.1

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

7% Negative 82% Positive
15Reviews

Intralinks, Inc.

Intralinks VDRPro

VDRPro from Intralinks is an advanced virtual data room (VDR). VDRPro is an intuitive VDR with integrated redaction, buyer engagement and usage dashboards, and much more. Intralinks’ VDRPro is feature-rich and supported by real, live human beings who are well versed in the due diligence process.

6.9

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

7% Negative 79% Positive
16Reviews

Donnelley Financial Solutions Inc

DFIN Venue

A VDR platform that leverages AI technology and machine learning to accelerate deal closing. Continually optimized for security, productivity and usability, our VDRs are reinforced by our regional experts--an extension of your deal team. DFIN Venue virtual deal room lets you quickly self-launch one or multiple deals, complete bulk uploads and get clear pricing with an instant file-level page count and more.

6.7

CX Score

CX
Score

+59

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

14% Negative 73% Positive
23Reviews

ShareVault

ShareVault

ShareVault provides a simple, secure way to share sensitive documents with third parties during due diligence and other vital business processes. The on-demand platform is an innovative cloud computing solution that enables its customers to manage critical time-sensitive and document-centric processes faster and easier.

6.1

CX Score

CX
Score

+59

Net Emotional Footprint

Net Emotional
Footprint

70

Value Index

VALUE INDEX

8% Negative 67% Positive
11Reviews

Ansarada

Ansarada

Ansarada data room software is designed to help you realize and raise the potential of your business - every step of the way. This event preparation tools allow you to seamlessly sync information siloed across your business into a single source of truth containing your most accurate and up-to-date information.

4.7

CX Score

CX
Score

+31

Net Emotional Footprint

Net Emotional
Footprint

61

Value Index

VALUE INDEX

23% Negative 54% Positive
12Reviews

For the full list of vendors in this space, click here.

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