Eracent

Eracent IT Management Center

7.7 /10

32 Reviews Write a Review

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What is Eracent IT Management Center?

The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.

Company Details

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Awards & Recognition

Eracent IT Management Center won the following awards in the Software Asset Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Eracent IT Management Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Eracent IT Management Center.

83 Likeliness to Recommend

98 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Eracent IT Management Center?

4% Negative

10% Neutral

86% Positive

Pros

Respectful
Transparent
Friendly Negotiation
Performance Enhancing

Feature Ratings

Average 73

Software Usage Metering

Software Recognition Library

Integration with IT Systems

End to End Lifecycle Management

Integrated Discovery

Cloud License Management

Analytics and Reporting

Software Inventory Management

Data Center Analytics

License Compliance Tracking

Advanced License Management

Vendor Capability Ratings

Average 73

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Also Featured in...

IT Asset Management - Enterprise

Score 7.4

View Eracent IT Management Center in this category (opens in a new tab)

Eracent IT Management Center Reviews

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Great features, but can be a little finnicky

Likeliness to Recommend

7 /10

Pros

Trustworthy
Efficient Service
Caring
Respectful

Cons

Less Reliable

Melonaie G.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

It was a long road to be fully functional.

Likeliness to Recommend

6 /10

What differentiates Eracent IT Management Center from other similar products?

Integration with SCCM and purchasing system.

What is your favorite aspect of this product?

I do not have a favorite.

What do you dislike most about this product?

It is a struggle to get the data I want from the reports. Server information is much better than software inventory from the desktops/laptops.

What recommendations would you give to someone considering this product?

Don't ask for customizations and start with fresh data.

Pros

Friendly Negotiation
Helps Innovate
Performance Enhancing
Efficient Service

Cons

Less Reliable
Less Productive
Commodity Features

Manoj C.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use. Vendor coordinator support is awesome

Likeliness to Recommend

10 /10

What differentiates Eracent IT Management Center from other similar products?

Eracent ITMC is quite friendlier than others.

What is your favorite aspect of this product?

Server Discovery Part

What do you dislike most about this product?

It took long time to fix the issue if Eracent stop working

What recommendations would you give to someone considering this product?

As Eracent is very easy to use i always suggest to someone to use this

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eracent IT Management Center

What is Eracent IT Management Center?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Eracent IT Management Center Ratings

83 Likeliness to Recommend

98 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Eracent IT Management Center?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets across the cloud and network and collect unused licenses.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Integration with IT Systems Integrate with Active Directory, existing inventory tools, other ITSM vendors, and third-party procurement systems.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Software Inventory Management Detailed inventory cataloging of all software installations across devices to track exactly how many used and unused licenses are available for each application

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

License Compliance Tracking Monitors license compliance for installed and purchased software, tracks renewal and expiration dates, and sends alerts for potential non-compliance issues.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

IT Asset Management - Enterprise

Eracent IT Management Center Reviews

Great features, but can be a little finnicky

Likeliness to Recommend

Pros

Cons

Melonaie G.

It was a long road to be fully functional.

Likeliness to Recommend

Pros

Cons

Manoj C.

Easy to use. Vendor coordinator support is awesome

Likeliness to Recommend

Pros

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Feature Ratings

Software Usage Metering

Software Recognition Library

Integration with IT Systems

End to End Lifecycle Management

Integrated Discovery

Cloud License Management

Analytics and Reporting

Software Inventory Management

Data Center Analytics

License Compliance Tracking

Advanced License Management

Vendor Capability Ratings

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training