What is eFax®?
Send & receive faxes by email. Get a local, toll-free or international fax number. Fax from anywhere with our mobile app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love eFax®?
Pros
- Effective Service
- Efficient Service
- Transparent
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Page Support
Integration with Existing Fax Numbers
Inbound Fax Acceptance
Integration with ERP Systems
Optical Character Recognition
Multi-Sourced Fax
Outbound Fax Transmission
PCI Compliance
Content Management
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
eFax® Reviews
Steve H.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Jun 2022
Very easy to use
Likeliness to Recommend
What differentiates eFax® from other similar products?
We have been using efax for a while and it's interface is very easy to use.
What is your favorite aspect of this product?
Easy interface and way faster than traditional faxing.
What do you dislike most about this product?
Nothing I can think of.
What recommendations would you give to someone considering this product?
Just make sure you have ample storage space.
Pros
- Effective Service
- Appreciates Incumbent Status
- Continually Improving Product
- Reliable
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Wastes Time
William r.
- Role: Industry Specific Role
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2022
eFax Review.
Likeliness to Recommend
What differentiates eFax® from other similar products?
Good customer service. User friendly. It saves on time. Clean interface.
What is your favorite aspect of this product?
User friendly. Clean interface. Saves time.
What do you dislike most about this product?
No negative feedback at the moment
What recommendations would you give to someone considering this product?
I would recommend others to use the product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Brian L.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2022
Wonderful Fax Service
Likeliness to Recommend
What differentiates eFax® from other similar products?
We switched from a traditional fax to eFax in 2019 it saved us a lot of time since we had to scan faxes coming for remote people.
What is your favorite aspect of this product?
The fact that is easy to use, and was super easy to set up and migrate over.
What do you dislike most about this product?
Ease of use.
What recommendations would you give to someone considering this product?
It is the best of breed for digital fax machines. Integrates into office and outlook.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing