What is eFax®?
Send & receive faxes by email. Get a local, toll-free or international fax number. Fax from anywhere with our mobile app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love eFax®?
Pros
- Effective Service
- Efficient Service
- Transparent
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Page Support
Integration with Existing Fax Numbers
Inbound Fax Acceptance
Integration with ERP Systems
Optical Character Recognition
Multi-Sourced Fax
Outbound Fax Transmission
PCI Compliance
Content Management
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Vendor Support
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
eFax® Reviews
J. A.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Efax saves time. Easy as emailing!
Likeliness to Recommend
What differentiates eFax® from other similar products?
The price for eFax is hands-down the best option out there. It has everything I need and as simple as sending an email to use.
What is your favorite aspect of this product?
I really like the ease of use and multi document email capabilities. There's nothing complicated about it.
What do you dislike most about this product?
There's really nothing to 'dislike'. It does what it says...and very effectively.
What recommendations would you give to someone considering this product?
Just get eFax. It's a simple, cost effective solution to always having a "fax machine" at hand. It has saved me many times!
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Kelsey S.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2023
Easy to use.
Likeliness to Recommend
What differentiates eFax® from other similar products?
Not sure, have only used eFax and standard fax.
What is your favorite aspect of this product?
The email notification of a new fax.
What do you dislike most about this product?
Nothing, it is simple, doesn't change often and it doesn't need to.
What recommendations would you give to someone considering this product?
Simple great and easy to use product allows you to send and receive fax from anywhere!
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
Cons
- Slower Product Innovation
Samuel J.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2023
fantastic service!
Likeliness to Recommend
What differentiates eFax® from other similar products?
great customer service whenever needed, likely won't.
What is your favorite aspect of this product?
shamelessness of receiving faxes to my email inbox
What do you dislike most about this product?
there is nothing that I dislike about this product
What recommendations would you give to someone considering this product?
Efax will add great value to your business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing