DocuWare Customer Reviews 2024

DocuWare

7.9 /10

What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details

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Awards & Recognition

DocuWare won the following awards in the Enterprise Content Management - Enterprise category

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4 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

5 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

0% Negative

5% Neutral

95% Positive

Pros

Continually Improving Product
Saves Time
Includes Product Enhancements
Helps Innovate

Feature Ratings

Average 83

Access Permissions Management

Collaboration

Workflow Process Automation

Ediscovery Audit Trail

File Conversion

ECM Document Management

Metadata Management

Capture Channels

File Approvals Esignatures

Mobile

Search

Vendor Capability Ratings

Average 84

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Vendor Support

Also Featured in...

Document Management

Score 8.8

View DocuWare in this category (opens in a new tab)

DocuWare Reviews

Hotaru N.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Online document digitization

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

Something in which this storage and management system differences from others is its system of conversion of printed documents into digital, so that it can be performed by any new user without additional training

What is your favorite aspect of this product?

What I like most is its automation system, which reduces the time of process management and control and which in turn reduces the times of results and possible errors due to little human intervention

What do you dislike most about this product?

there is nothing I do not like about this tool, in general it is quite efficient and adapts to professional requirements

What recommendations would you give to someone considering this product?

My recommendation would be to switch to the cloud, trust that your data will follow us, and your organization will be innovated, allowing you to be prepared for new systems and technological proposals that will take your team to a new level.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Eliminates paper-based systems

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

DocuWare

What is DocuWare?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

DocuWare Ratings

86 Likeliness to Recommend

1 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love DocuWare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Capture Channels Variety of ways a file can be ingested into the ECM system

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Search The system can search an entire body of a document for a keyword or phrase.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Document Management

DocuWare Reviews

Hotaru N.

Online document digitization

Likeliness to Recommend

Pros

Eliminates paper-based systems

Likeliness to Recommend

Pros

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Feature Ratings

Access Permissions Management

Collaboration

Workflow Process Automation

Ediscovery Audit Trail

File Conversion

ECM Document Management

Metadata Management

Capture Channels

File Approvals Esignatures

Mobile

Search

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Business Value Created

Usability and Intuitiveness

Vendor Support