Docusign

DocuSign

9.0 /10

205 Reviews Write a Review

Claim Software

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2023 Emotional Footprint Champion

Latest Award, 2023

Product Impact

Latest Award, 2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

91 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

7% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Helps Innovate
Performance Enhancing

Feature Ratings

Average 88

Digital Signature

E-Signatures

User-Friendly

Mobile

Security

Regulatory Compliance

Notifications

Audit Trail

Customizable Branding

Workflow

Third-Party Integration

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Proposal Management

Score 8.3

View DocuSign in this category (opens in a new tab)

DocuSign Reviews

Harris M.

Role: Finance
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2020

Used Product for last 4 Years

Likeliness to Recommend

6 /10

What differentiates DocuSign from other similar products?

It is easy to implement and can be used in a variety of platforms like desktop and mobile.

What is your favorite aspect of this product?

It is very easy to implement and how to describe how to use the service to a first time user.

What do you dislike most about this product?

Can be difficult to show users who do not have email.

What recommendations would you give to someone considering this product?

Good to implement across platforms and easy to teach first time users how to use.

Pros

Over Delivered
Helps Innovate
Reliable
Performance Enhancing

Geraldine S.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2020

Good for business.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I really don't know. It is the only product I've personally used.

What is your favorite aspect of this product?

That you can sign electronically, and not have to print the document, sign it, and then scan it into the computer to return it.

What do you dislike most about this product?

No problems so far.

What recommendations would you give to someone considering this product?

I cannot tell them about other products, so I will tell them that DocuSign was the first eSignature product I was introduced to and I haven't tried another yet.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Cons

Charges for Enhancements

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2020

User friendly and reliable!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Inspiring
Less Generous

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

95 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Security Software provides appropriate data and access security.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Audit Trail View all previous activity including any recent edits and user access.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Proposal Management

DocuSign Reviews

Harris M.

Used Product for last 4 Years

Likeliness to Recommend

Pros

Geraldine S.

Good for business.

Likeliness to Recommend

Pros

Cons

User friendly and reliable!

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Digital Signature

E-Signatures

User-Friendly

Mobile

Security

Regulatory Compliance

Notifications

Audit Trail

Customizable Branding

Workflow

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training