Marketcircle

Daylite

8.5 /10

What is Daylite?

Daylite helps you and your team to manage more clients, close more deals, and finish more projects. Daylite is available exclusively for Mac, iPhone, and iPad and works seamlessly with many of the built-in Apple apps such as Apple Contacts, Apple Calendar, Apple Mail, Siri, Notification Centre, and more!

Company Details

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Daylite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Daylite.

89 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Daylite?

2% Negative

12% Neutral

86% Positive

Pros

Transparent
Trustworthy
Friendly Negotiation
Respectful

Feature Ratings

Average 82

Lead Management

Account and Contact Management

Customer Service Management

Collaboration

Sales Management

Activity and Workflow Management

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 82

Business Value Created

Vendor Support

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Daylite Reviews

Sabine O.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use but pricey for small businesses

Likeliness to Recommend

10 /10

What differentiates Daylite from other similar products?

I don't know other products

What is your favorite aspect of this product?

Easy to use and very good customer support

What do you dislike most about this product?

For me as a One-Person-Business it is a bit pricey

What recommendations would you give to someone considering this product?

Give it a try :-)

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Thomas P.

Role: C-Level
Industry: Construction
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jun 2022

Long time client. Keep hearing of improvement

Likeliness to Recommend

6 /10

What differentiates Daylite from other similar products?

The ease if integration for a Mac shop. Problem is very little innovation and no intuitive upgrades as promised for years. We are thinking of moving to a new CRM after 12 years

What is your favorite aspect of this product?

Mac integration

What do you dislike most about this product?

It is like a dinosaur

What recommendations would you give to someone considering this product?

It needs to be better and more intuitive for work flows. Very antiquated

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Cons

Slower Product Innovation
Less Inspiring
Inhibits Innovation

Håkon L.

Role: C-Level
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

10 years use, grown with our company - great

Likeliness to Recommend

10 /10

What differentiates Daylite from other similar products?

Easy to use, great price, mobile-first, Mac-based, and possible to make reporting and custom templating for own use without costing a fortune. We use it for all CRM and planning for our operational teams. Great sales tool that brings it from sales to operation and delivery. Daylite has grown with our company for the last 10 years.

What is your favorite aspect of this product?

Easy to onboard people to use it.

What do you dislike most about this product?

Can push to google etc, but should also be able to get push from google

What recommendations would you give to someone considering this product?

Best way is to test it

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Daylite

What is Daylite?

Company Details

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Awards & Recognition

Daylite Ratings

89 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Daylite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Daylite Reviews

Sabine O.

Easy to use but pricey for small businesses

Likeliness to Recommend

Pros

Thomas P.

Long time client. Keep hearing of improvement

Likeliness to Recommend

Pros

Cons

Håkon L.

10 years use, grown with our company - great

Likeliness to Recommend

Pros

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Feature Ratings

Lead Management

Account and Contact Management

Customer Service Management

Collaboration

Sales Management

Activity and Workflow Management

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement