What is Coveo Relevance Cloud?
Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Coveo Relevance Cloud?
Pros
- Efficient Service
- Respectful
- Client Friendly Policies
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Content Aggregation
Search Query Parsers
User interface for search/retrieval
Multi Format Support
Advanced/Faceted search
Content Analytics
Results Sorting
Processing and Indexing
Synonyms and Stemming
Optical Character Recognition
AI/Machine Learning
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Vendor Support
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Coveo Relevance Cloud Reviews
Saurabh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Easy to use and performance wise superb
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Fast and efficient
What is your favorite aspect of this product?
Coveo indexing
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Quality and fast performance
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
dustin c.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2021
Easy to use
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Easy to use and user friendly
What is your favorite aspect of this product?
The overall interface and how easy it is for customer service
What do you dislike most about this product?
It can be slow at times
What recommendations would you give to someone considering this product?
Learn how to use all the features before using it for your business
Pros
- Fair
- Acts with Integrity
- Client's Interest First
- Generous Negotitation
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Great features and machine learning technology
Likeliness to Recommend
Pros
- Trustworthy
- Unique Features
- Respectful
- Client Friendly Policies