What is Coveo Relevance Cloud?
Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Coveo Relevance Cloud?
Pros
- Efficient Service
- Respectful
- Client Friendly Policies
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Content Aggregation
Search Query Parsers
User interface for search/retrieval
Multi Format Support
Advanced/Faceted search
Content Analytics
Results Sorting
Processing and Indexing
Synonyms and Stemming
Optical Character Recognition
AI/Machine Learning
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Vendor Support
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Coveo Relevance Cloud Reviews
Graham V.
- Role: Public Sector
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Jul 2021
Innovative product with amazing customer support!
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Coveo's machine learning was next-level and the customer success team worked very closely with me to obtain the full benefit of the contract.
What is your favorite aspect of this product?
The ability to parse and define your users and tune the engine to deliver relevant results based on the users' demographic makeup.
What do you dislike most about this product?
Personally, there was a learning curve in regards to digging deep into the session analytics. While the Customer Success teams were great at providing dashboards, I would have liked more out-of-the-box examples to learn & play with myself.
What recommendations would you give to someone considering this product?
Listen to the Customer Success team and plan ahead in regards to being able to take action on any recommendations made in an Executive Business Review by the Vendor.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Andy W.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Jun 2021
Fantastic product with a team that is like family!
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
The personal approach they take when implementing and supporting the product. Your suggestions are important to them and they add those suggestions into the product.
What is your favorite aspect of this product?
The ability to customize how data is indexed and the unique experiences you can create for those that use the tool.
What do you dislike most about this product?
It has so many options and features that it’s hard to know which is the best choice for your source.
What recommendations would you give to someone considering this product?
Pilot the product and ask honest questions about how others use the tool. Start small but dream big.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing