Atlassian

Confluence

8.7 /10

116 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

7% Neutral

91% Positive

Pros

Enables Productivity
Reliable
Respectful
Fair

Feature Ratings

Average 82

Configurable Knowledge Repository

Role-Based Access

Intelligent Search

Workflow and Approval Management

Version Control

Rich Text Editor

Cataloging

Multiple File Type Support

API Integration

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Average 83

Business Value Created

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Task Management

Score 9.1

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Role: Vendor Management
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2021

A must have collaboration tool

Likeliness to Recommend

10 /10

Pros

Enables Productivity
Transparent
Helps Innovate
Continually Improving Product

Gina C.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Confluence promotes workplace autonomy

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

The template feature for creation of a "page" is really good. Default templates are excellent.

What is your favorite aspect of this product?

The ability to share and for our remote team to collaborate on it is easy to learn and use.

What do you dislike most about this product?

It can be very easy to end up with a disorganized mess if you're not careful with how you structure your setup and how many people you have creating pages in the shared team spaces.

What recommendations would you give to someone considering this product?

Documenting meeting notes and action items to take away from the meeting. Assigning who is accountable to each action item and sharing those meeting notes with the team is very easy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Srilekhya K.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Decent product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

This serves the purpose of document storage and access well

What is your favorite aspect of this product?

Security and access control

What do you dislike most about this product?

Search and organization can be better

What recommendations would you give to someone considering this product?

Serves purpose. Good option

Pros

Reliable
Enables Productivity
Effective Service
Saves Time

Cons

Slower Product Innovation
Under Delivered

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Version Control Tracking of document versions with each iteration of document changes.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Task Management

Project Management - Enterprise

Document Management

Confluence Reviews

A must have collaboration tool

Likeliness to Recommend

Pros

Gina C.

Confluence promotes workplace autonomy

Likeliness to Recommend

Pros

Srilekhya K.

Decent product

Likeliness to Recommend

Pros

Cons

Most Popular Confluence Comparisons

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Guru

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KnowledgeOwl

Feature Ratings

Configurable Knowledge Repository

Role-Based Access

Intelligent Search

Workflow and Approval Management

Version Control

Rich Text Editor

Cataloging

Multiple File Type Support

API Integration

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement