SAP Concur

Concur Expense

8.1 /10

What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details

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Awards & Recognition

Concur Expense won the following awards in the Expense Management category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2023

0 Top Rated Capabilities

5 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

9% Negative

11% Neutral

80% Positive

Pros

Respectful
Reliable
Security Protects
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 82

Multi Currency

Expense Detail Tracking

Receipt Image Submission

Single Sign-On (SSO)

Expense Policy Aware

Approval Workflow

Expense Itemization

Optical Character Recognition

Desktop Browser Support

Travel Profile

Travel and Accommodation Booking

Vendor Capability Ratings

Average 77

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Concur Expense Reviews

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Easy to use, keeps everything organized

Likeliness to Recommend

8 /10

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Burak C.

Role: Finance
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

The Perfect Product for Expenses Management!

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

Companies usually don’t use products and tries to manage them manually when it comes to expenses but this causes duplication of entries and not able to be following up with a full summary of an employee and in the end expenses management turns into a mess. A product especially Concur is ideal if you need to deal with large amount of employees.

What is your favorite aspect of this product?

The favourite part of Concur is being user friendly and being easy to cope with every issues. Implementation is very easy and when it comes to managing expenses of employees like checking and approving, it can give you a helicopter view of everything that can be seen easily.

What do you dislike most about this product?

The only thing that Concur needs to improve is the integration between main softwares like Concur to SAP or Concur to other main software as this process takes some time up to one hour.

What recommendations would you give to someone considering this product?

If you want to avoid duplication or any mistakes and if you want to save a very big amount of time with expenses, I can highly recommend Concur.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Concur Expense

What is Concur Expense?

Company Details

Need Assistance?

Awards & Recognition

Concur Expense Ratings

81 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Concur Expense?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Concur Expense Reviews

Easy to use, keeps everything organized

Likeliness to Recommend

Pros

Burak C.

The Perfect Product for Expenses Management!

Likeliness to Recommend

Pros

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Feature Ratings

Multi Currency

Expense Detail Tracking

Receipt Image Submission

Single Sign-On (SSO)

Expense Policy Aware

Approval Workflow

Expense Itemization

Optical Character Recognition

Desktop Browser Support

Travel Profile

Travel and Accommodation Booking

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

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