Concur Expense Customer Reviews 2023

What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Concur Expense won the following awards in the Expense Management category

Filter By

0 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2022

0 Top Rated Capabilities

2 Top Rated Features

2021

Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

82 Likeliness to Recommend

Up 1
Since last award

97 Plan to Renew

Down 1
Since last award

77 Satisfaction of Cost Relative to Value

Up 2
Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

5% Negative

13% Neutral

82% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 82

Multi Currency

87

Receipt Image Submission

85

Expense Detail Tracking

84

Single Sign-On (SSO)

83

Expense Itemization

83

Expense Policy Aware

81

Approval Workflow

81

Desktop Browser Support

79

Travel Profile

79

Travel and Accommodation Booking

78

Optical Character Recognition

78

Vendor Capability Ratings

Average 76

Business Value Created

80

Quality of Features

79

Breadth of Features

78

Ease of IT Administration

77

Product Strategy and Rate of Improvement

77

Vendor Support

76

Ease of Implementation

76

Ease of Data Integration

76

Usability and Intuitiveness

76

Availability and Quality of Training

74

Ease of Customization

71

Concur Expense Reviews

Juliette M.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy and unique expense management

Likeliness to Recommend

10 / 10

What differentiates Concur Expense from other similar products?

The app is user-friendly and provides real-time notifications of employee expense reports.

What is your favorite aspect of this product?

After submitting expenses, there is an instant expense record reconciliation.

What do you dislike most about this product?

False positives in automated categorization of duplicate payments.

What recommendations would you give to someone considering this product?

manage your payments through the expense management app, and monitor your travel related expenses.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lauren J.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Concur Expense Is Highly Reliable

Likeliness to Recommend

10 / 10

What differentiates Concur Expense from other similar products?

The reliability of this expense management software has been making it a top tool. Concur Expense is also exceptional due to its accuracy.

What is your favorite aspect of this product?

Concur Expense is an easy to understand and use expense management software. I also like the resourceful customer support team of Concur Expense.

What do you dislike most about this product?

Concur Expense is highly reliable to use. I do not dislike Concur Expense.

What recommendations would you give to someone considering this product?

I highly recommend Concur Expense. Concur Expense is the best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Taylor D.

Role: Student or Academic
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Efficient and no frills

Likeliness to Recommend

8 / 10

What differentiates Concur Expense from other similar products?

It has some extensive accounting features that integrated well with our Financial Services team. They were able to use Concur as a whole platform which allowed the Concur Expense platform to be one less system for our staff to learn and implement.

What is your favorite aspect of this product?

The app is user friendly and pretty simple to use. It's also easy to track receipts and expenses on the go.

What do you dislike most about this product?

It's not the most visually appealing platform, and splitting expenses could be difficult at times as the options and workflow are not the most intuitive.

What recommendations would you give to someone considering this product?

It's very helpful to integrate across the organization, pretty simple to use, and provides excellent accountability and support for employees when it comes to financial responsibilities.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Most Popular Concur Expense Comparisons

Webexpenses
Compare
Quickbooks Expense Tracking
Compare
Expensify
Compare
Workday Spend Management
Compare
Zoho Expense
Compare
Abacus
Compare

See All Alternatives

Concur Expense

Concur Expense

What is Concur Expense?

Company Details

Need Assistance?

Awards & Recognition

Concur Expense Ratings

82 Likeliness to Recommend

Up 1Since last award

97 Plan to Renew

Down 1Since last award

77 Satisfaction of Cost Relative to Value

Up 2Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Concur Expense?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Concur Expense Reviews

Juliette M.

Easy and unique expense management

Likeliness to Recommend

Pros

Lauren J.

Concur Expense Is Highly Reliable

Likeliness to Recommend

Pros

Taylor D.

Efficient and no frills

Likeliness to Recommend

Pros

Most Popular Concur Expense Comparisons

Webexpenses

Quickbooks Expense Tracking​

Expensify

Workday Spend Management

Zoho Expense

Abacus

Up 1
Since last award

Down 1
Since last award

Up 2
Since last award

Feature Ratings

Multi Currency

Receipt Image Submission

Expense Detail Tracking

Single Sign-On (SSO)

Expense Itemization

Expense Policy Aware

Approval Workflow

Desktop Browser Support

Travel Profile

Travel and Accommodation Booking

Optical Character Recognition

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quickbooks Expense Tracking