SAP Concur

Concur Expense

8.1 /10

What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details

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Awards & Recognition

Concur Expense won the following awards in the Expense Management category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2023

0 Top Rated Capabilities

5 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

82 Likeliness to Recommend

94 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

9% Negative

11% Neutral

80% Positive

Pros

Reliable
Respectful
Security Protects
Performance Enhancing

Feature Ratings

Average 82

Multi Currency

Receipt Image Submission

Expense Detail Tracking

Single Sign-On (SSO)

Expense Policy Aware

Approval Workflow

Optical Character Recognition

Expense Itemization

Desktop Browser Support

Travel and Accommodation Booking

Travel Profile

Vendor Capability Ratings

Average 77

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Concur Expense Reviews

Role: Finance
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Concur performs adaquately but misses the target

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Reliable
Trustworthy
Caring

Cons

Less Effective Service
Under Delivered
Slower Product Innovation

Role: Finance
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2020

Easy to implement

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Enables Productivity
Helps Innovate
Continually Improving Product

Cons

Less Fair
Vendor's Interest First

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2020

Great product with a wonderful mobile presence.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Trustworthy
Saves Time
Client Friendly Policies

Concur Expense

What is Concur Expense?

Company Details

Need Assistance?

Awards & Recognition

Concur Expense Ratings

82 Likeliness to Recommend

94 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Concur Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Concur Expense Reviews

Concur performs adaquately but misses the target

Likeliness to Recommend

Pros

Cons

Easy to implement

Likeliness to Recommend

Pros

Cons

Great product with a wonderful mobile presence.

Likeliness to Recommend

Pros

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Feature Ratings

Multi Currency

Receipt Image Submission

Expense Detail Tracking

Single Sign-On (SSO)

Expense Policy Aware

Approval Workflow

Optical Character Recognition

Expense Itemization

Desktop Browser Support

Travel and Accommodation Booking

Travel Profile

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

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