What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
93 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Transparent
- Effective Service
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Notifications
Search
File Sharing Collaboration
Cross Platform Support
Granular Access Management
Document Collaboration
Integration With Productivity Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Vendor Support
Breadth of Features
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Cisco Jabber Reviews
Aurora D.
- Role: Industry Specific Role
- Industry: Energy
- Involvement: End User of Application
Submitted Feb 2022
Very effective program for instant messaging
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is a communication platform. This system allows the division of departments into several groups. This program also allows the use of another platform to check meeting and calendar issues. This program is also very effective in instant messaging. This is an excellent software phone solution that uses Bluetooth headsets for unparalleled mobility.
What is your favorite aspect of this product?
This program can interact with IM and Presence in real-time. This program also provides a complete collaboration experience for our iPad and Microsoft Office communication. Further, this program also allows mobile collaboration anywhere on any device.
What do you dislike most about this product?
This program does not keep chat records with other people. The program wants to see a higher degree of integration with the active directory, so it can automatically create groups. Also, this platform can access old conversation.
What recommendations would you give to someone considering this product?
It is an excellent communication tool that ensures and facilitates communication through instant messaging.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Chiara J.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Cisco Jabber is an efficient collaborative tool
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is an ultra-efficient unified intelligence administration. It provides instant messaging, voice and video calls, voice messaging, desktop sharing, conferences, and status. It can also be used as a softphone, so no IP phone is needed.
What is your favorite aspect of this product?
The program can interact with IM instantly and interact with users. Enterprise-class IP voice and video telephony. Cisco Jabber is also integrated with Microsoft Office, which allows us to view the availability status of other users and contact them from within Microsoft Office. Besides, the status will be automatically updated.
What do you dislike most about this product?
In this program messaging is only open within the company, not determined. Similarly, calling behind NAT does not work. There are also no push notifications on Android gadgets. More, it uses a lot of battery on mob equipment.
What recommendations would you give to someone considering this product?
Before using Cisco Jabber we were using another meeting software which we used to have a lot of difficulty in communicating with each other so after using this software now all our problems have been solved. I would advise others to use it too.
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
Sid J.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Jan 2022
Like Skype for Business...with an extra feature!
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
I have used Skype for Business as the instant messaging tool in most of my jobs, but Cisco Jabber has a unique notification feature that alerts you as soon as a contact returns to "Available" status in green.
What is your favorite aspect of this product?
Cisco Jabber replaced landline very well. Even though I had a landline phone sitting on my desk (same number using VOIP), I used Cisco's Jabber for dialing as it was easier to look up / click on contacts as soon as they showed up in green as "Available" status. I also received calls through the application as it was connected to my hands-free headset.
What do you dislike most about this product?
Nothing to dislike about Cisco Jabber's instant messaging application. However, while writing a proctored online exam set up as a Cisco Webex meeting, I found a lag in the typing of words and scrolling since the Word Document where I essentially "took control" of the examiner's screen displaying the Word document with exam questions.
What recommendations would you give to someone considering this product?
If your team is used to Skype for Business, then you will not find much missing in the Cisco Jabber experience. Rather, you'll find an extra feature when it comes to notifying you about contact's availability status returning to "Available" in green.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
