ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Shruti J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Satisfactory AI Tool

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT simplifies the data according to users requirement within very less amount of time.

What is your favorite aspect of this product?

We receive the information in not only text format but also with numbers, facts and alternate suggestions if any.

What do you dislike most about this product?

Sometimes ChatGPT takes time to surf the data when numbers of questions are searched continuously.

What recommendations would you give to someone considering this product?

Satisfactory results - it provides us the data according to our level of understanding.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Lucky O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Great product, but too verbose most times

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

High contextual understanding

What is your favorite aspect of this product?

Code generation

What do you dislike most about this product?

Can be overly verbose

What recommendations would you give to someone considering this product?

Make sure you understand prompt engineering to avoid initial frustrations

Pros

  • Respectful
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gaurav G.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use, best AI tool for productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

breadth of features, chain of thoughts analysis, give very accurate & precise results. all in one solution.

What is your favorite aspect of this product?

model o1 as one i loved the most.

What do you dislike most about this product?

image generation is not up to the mark. very disappointed with image generation capabilities

What recommendations would you give to someone considering this product?

must have AI tool for productivity, just try for at least a month, u ended up with purchasing for plus for sure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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