ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Chukwuka U.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT incorporates up-to-date knowledge (when using tools like its browser) while maintaining a vast understanding of general knowledge up to 2023

What is your favorite aspect of this product?

It excels in bridging the gap between simple conversational AI and complex problem-solving, making it suitable for a wide range of task

What do you dislike most about this product?

Features like GPT-4 access are behind a subscription paywall, which might be a barrier for some users.

What recommendations would you give to someone considering this product?

Provide detailed instructions or prompts to get the most relevant and accurate responses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nesta P.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Pricey tool but faster with fantastic features

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is too faster in presenting chats of research in a very modernised way and provides real results in very short time compared to native search engines and does not come with ads to disrupt search results

What is your favorite aspect of this product?

I do like how it is easy to use and how faster in process information back. The pricing of the AI is very affordable

What do you dislike most about this product?

Its not more accurate when it comes to creating images and videos for marketing purposes, you need to be more experienced to come up with good results from the AI

What recommendations would you give to someone considering this product?

I would recommend the solution

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kuntal B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic tool to use daily

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Friendly behaviour

What is your favorite aspect of this product?

Versatile product

What do you dislike most about this product?

Knowledge base

What recommendations would you give to someone considering this product?

Use it to make your work easier

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Client Friendly Policies

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