ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

86

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

82

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Jessica J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

Reliable Grammar and Writing Support

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

What I like about this tool is that it is different from many other AI tools. It provides information in a well-structured manner and follows recognized standards. It also keeps a history of previous conversations, making it easy to refer back to past information and connect it with current discussions. Another advantage is that it can provide references and links when needed and generate responses based on specific instructions. Compared to some other AI tools that offer limited information, it provides more detailed, informative, and comprehensive responses. Its ability to deliver relevant and well-informed content is what makes it stand o

What is your favorite aspect of this product?

I like Chat because it helps simplify coding and writing tasks. For example, when discussing a topic, you only need to provide a small amount of information, and it can help polish the content and add relevant details. This makes it easier to create well-structured and informative content, which is one of the main reasons I like it.

What do you dislike most about this product?

The voice transcription feature does not always capture spoken words accurately. Occasionally, it may misinterpret certain words or phrases, which can require manual corrections. However, this is only a minor issue and does not significantly affect the overall usefulness and performance of the tool.

What recommendations would you give to someone considering this product?

It works well and is able to correct grammar while providing high-quality responses. It is especially helpful when writing articles, documents, or other written content. The tool saves a significant amount of time by improving sentence structure, eliminating grammatical errors, and enhancing the overall quality of the writing.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Yogesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Chatgpt: AI that knows everything

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Naturally generated inteligent reponses to any querry, and great content generation abilities

What is your favorite aspect of this product?

Has answer to everything and talk to us like a real human being

What do you dislike most about this product?

Sometimes its gives wrong suggestions on general information

What recommendations would you give to someone considering this product?

Use it on daily basis and make you work and life easier

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

KRUSHNA D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

Easy to use and beginners friendly, quick response

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

No need any certification. You can use very easily without any certification

What is your favorite aspect of this product?

Response speed and great Ui experience ,easy to use

What do you dislike most about this product?

Not 100% accurate response and sometimes it confused

What recommendations would you give to someone considering this product?

For daily use I'll definitely recommend but for complex task you need to research or think before upgrade

Pros

  • Helps Innovate
  • Trustworthy
  • Saves Time
  • Fair

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