ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.1 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 81

Summarization & Explanation

86

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

81

Bug Detection

79

Refactoring

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

El-Elyon E.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2026

Useful tool, but watch out for AI errors!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It is really good at learning how you speak and adopting your tone and style. I've struggled to find similar products that do this to the same degree.

What is your favorite aspect of this product?

The ease of use and it's ability to replicate my tone and style. I also like that other creators can build their own GPTs useful for other users to implement into their own use of it.

What do you dislike most about this product?

It still makes quite the number of errors. From text output to image generation. I can never use it with 100% confidently unless it's the most basic of tasks and even still I manually fact-check (as everyone should).

What recommendations would you give to someone considering this product?

It's a really good tool, however, I would highly recommend you keep in mind that AI is still learning and often makes mistakes. You should use this as a tool to support you or your business, but don't fully depend on it. If you're using it in a professional setting, always fact-check! Also, spend time training it to learn your voice, style and tone. It can definitely be something very helpful in everyday tasks and business operations.

Pros

  • Helps Innovate
  • Caring
  • Respectful
  • Client Friendly Policies

Cons

  • Less Transparent

Vishal G.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Incredibly powerful AI for daily work

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its real-time voice feature feels remarkably natural, fluid, and human-like compared to typical voice assistants.

What is your favorite aspect of this product?

It is incredibly versatile. I can just brain dump my messy thoughts and instantly get back clean code or a solid draft.

What do you dislike most about this product?

The complete lack of chat organization. Without folders or proper search, finding old conversations is a total pain.

What recommendations would you give to someone considering this product?

Start with the free version to see if it actually fits into your daily routine before paying for Plus

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dhanashri U.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2026

Best tool for daily QA work

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

chatgpt understands my questions well and gives clear, easy-to-understand answers. Compared with other tools, I usually don't need to read the response multiple times to understand it.

What is your favorite aspect of this product?

What I like most about ChatGPT is the voice feature. We can talk like a human and interact with the system

What do you dislike most about this product?

Sometimes ChatGPT forgets things I have already explained earlier in the same chat so I have to explain them again.

What recommendations would you give to someone considering this product?

I would recommend trying this especially if you need help with daily work or learning. Just explain your question clearly and give enough context to get a more useful answer

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

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