ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.1 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 81

Summarization & Explanation

86

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

81

Bug Detection

79

Refactoring

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Lakshman Naga Durga Sairam G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2026

Powerful AI Assistant That Boosts Productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT is one of the best AI platform that has strong natural language understanding, problem solving in a single platform, analysis, assist with coding, analysis, research, correct or debugging errors, discovering new topics and many more.

What is your favorite aspect of this product?

My favorite thing about ChatGPT is that it understands my questions and gives clear and helpful answers. It helps me with coding, fixing errors, learning new topics, writing, and solving problems quickly, which saves me a lot of time.

What do you dislike most about this product?

Sometimes ChatGPT gives incorrect or outdated information, so I need to double-check important answers. It can also misunderstand my question sometimes, and a few features are only available in paid plans.

What recommendations would you give to someone considering this product?

I recommend trying ChatGPT if you need help with coding, studying, writing, or everyday tasks. It is easy to use and can save a lot of time. Just make sure to verify important information, especially for technical or professional work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

harshit s.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2026

Featuer rich ai assistent

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

CHatGPT provied more capablity and faster response form the other comitior

What is your favorite aspect of this product?

stable code genration and stable results on each time.

What do you dislike most about this product?

some time with free treaer there are some limitaiton other wise it is okay.

What recommendations would you give to someone considering this product?

must perfer for the beat ai cometation it helps in multiple ways

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sankara S.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Best open AI so far

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Easy to use and first open AI used and familiar to all

What is your favorite aspect of this product?

My favourite aspect is that we can add our own chat bot into the AI

What do you dislike most about this product?

Sometimes the prompt response is not good it over does things

What recommendations would you give to someone considering this product?

Should give the prompts properly like step by step to get good results

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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