ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.1 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 81

Summarization & Explanation

86

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

81

Bug Detection

79

Refactoring

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Reece B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2026

Saves Time in the Workplace

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Results are generated super quickly, and the interface is so easy to use.

What is your favorite aspect of this product?

I love the personalisation of the AI bot, it really speaks to you like it knows you!

What do you dislike most about this product?

I guess there are some environmental implications, so although it's a great product, I know its not great for the planet.

What recommendations would you give to someone considering this product?

Ensure your prompt is clear and has as much detail as possible, sometimes the AI isn't 100% up to scratch but the clearer you are, the clearer the response you will get!

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Sourabh C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2026

Honest Review From Exp Senior Software Engineer

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT gets the early comer advantage. Like in all our team, everyone almost started their AI journey with chatgpt, so it is very hard to leave this and use others. Although, we have used similar products like GitHub Copilot, AWS Kiro, Gemini, etc but chatgpt gives the best outcomes in terms or accuracy and better answers. Also, its provide best user experience and easy to use interface for beginners as well.

What is your favorite aspect of this product?

Its Accuracy and ability to provide best outcomes. Like rarely I'm getting out of context answers, most of the time I'm getting what I asked for. Also, sometimes its also not giving proper answer but if we are very good with our prompt, it will give the best outcome possible with minimal time.

What do you dislike most about this product?

Not as such but pricing sometimes hurt, like we have use many other similar products in our team. It feels we are paying somewhat extra for the premium services. But if we compare the overall outcome its feels satisfied.

What recommendations would you give to someone considering this product?

I am working in the IT industry with almost 4 years, I almost from starting I'm using the AI. If you are someone who never used any AI or just starting, I recommend start with chatGpt. It provides the best UI and UX among its competitor products. Also, it provides the best outcome even prompt is not that accurate, that is one of the best things any AI agent can provide.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Matthew C.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2026

Had a good start but lost in the end!

Likeliness to Recommend

1 /10

What differentiates ChatGPT from other similar products?

It's not a differentiator as its accuracy in multiple benchmarks consistently underperforms and that's the fault of the leadership of OpenAI.

What is your favorite aspect of this product?

None anymore. I was excited to test out Sora but you only get one prompt and that's it. There are better competitors like Nano Banana out there and open source equivalents.

What do you dislike most about this product?

Open AI's leadership has totally destroyed the company's credibility as well as the product's brand. There are so many inherent biases in the responses (To which have been hard coded due to political narratives) and it's sickening as, even though it's deterministic in nature, it's not ethical anymore.

What recommendations would you give to someone considering this product?

Don't buy it. There are better alternatives like Claude or open source models.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Slower Product Innovation
  • Commodity Features
  • Charges for Enhancements

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