ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Abhishek S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Powerful AI with Room for Improvemen

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its advanced language understanding, context retention, and versatility across tasks like coding, writing, and problem-solving. Its fine-tuning capabilities, broad knowledge base, and conversational depth set it apart from traditional assistants like Siri or Alexa. Additionally, continuous updates and integration with external tools enhance its functionality beyond basic chatbot models.

What is your favorite aspect of this product?

Its ability to provide context-aware, human-like conversations and assist with complex problem-solving across various domains.

What do you dislike most about this product?

Limited real-time internet access and occasional inaccuracies in responses.

What recommendations would you give to someone considering this product?

Understand its strengths in language processing, coding, and problem-solving, but verify critical information. Use it as an assistant, not a sole source of truth, and explore integrations for enhanced functionality.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

ALLEN A.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Best assistive Ai

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

GENERATIVE AI IS MORE ADVANCED, WELL TRAINED MODEL

What is your favorite aspect of this product?

Chat gpt. logo generation

What do you dislike most about this product?

Frequent downtime

What recommendations would you give to someone considering this product?

Go ahead and pay for it, it will worth it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

R PREM K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Good AI software but hallucinations are there

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

Verbosity

What is your favorite aspect of this product?

Upload image to get good solution

What do you dislike most about this product?

Hallucinations multiple times on common facts

What recommendations would you give to someone considering this product?

Don't rely on this for complex coding problems

Pros

  • Performance Enhancing
  • Enables Productivity
  • Generous Negotitation
  • Transparent

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