ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Claudi R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT, the tool that knows everything

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chatgpt has a lot of information, inputs and functionalities. It has an extremely simple and intuitive interface but its potential is far beyond that of competing products. It integrates with many different formats and documents and is able to interpret them all.

What is your favorite aspect of this product?

The ease of integrating documents and being able to read and work with this external input.

What do you dislike most about this product?

Sometimes, and only sometimes, it gives problems with video formatting and editing.

What recommendations would you give to someone considering this product?

It is a tool capable of practically everything in terms of generation, editing and interpretation. If you do not believe it, try it and you will see.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Joneice A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Expectations were exceeded, eager for new versions

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

enhanced features and accessibility to product

What is your favorite aspect of this product?

the ability to offer feedback to product for different content

What do you dislike most about this product?

some hallucination

What recommendations would you give to someone considering this product?

Try it to see the different features and drawbacks. Ultimately, the product can save a lot of time doing mundane drafting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shreyans C.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

All time favourite tool in modern world

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is more off suitable for exploratory coding and is usually more simpler to be benefitted from. Simply ask for help when the code is not working and it’ll explain you the loophole in code while also give corrective measures with complete explanation thus boosting productivity.

What is your favorite aspect of this product?

In my opinion, CHAT GPT gives spot on suggestions. It explains the code neatly and this helps us to overcome the hoot effortlessly.

What do you dislike most about this product?

There isn’t any specific feature that I dislike about it. We are still into this revolutionary phase which is driven by AI and there’s much more to come in near future.

What recommendations would you give to someone considering this product?

I’d definitely encourage anyone considering CHAT GPT to undertake the tool as it’ll have an immediate impact on the productivity of workforce and also enable innovation and exploratory work, truly unlocking the real potential of teams

Pros

  • Helps Innovate
  • Enables Productivity
  • Saves Time
  • Respectful

Cons

  • Vendor's Interest First

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