ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

85

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

82

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Bakkesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Great Tool for Coding and Brainstorming

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It Provides detailed responses making it more useful for brainstorming and coding.

What is your favorite aspect of this product?

My favorite aspect is how it helps me turn ideas into workable code with minimal effort.

What do you dislike most about this product?

Sometimes it takes too long to respond.

What recommendations would you give to someone considering this product?

Great for quick idea validation and coding assistance, but consider using paid version for better responses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Sanket P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic Product.!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Easy to use, faster resolution, less expensive, user friendly interface

What is your favorite aspect of this product?

Very easy to use, User friendly interface and finds solutions quick

What do you dislike most about this product?

There is no feature of grouping of searched history..need to navigate and search.

What recommendations would you give to someone considering this product?

Navigation and grouping of searched history feature need to add.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Claudi R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT, the tool that knows everything

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chatgpt has a lot of information, inputs and functionalities. It has an extremely simple and intuitive interface but its potential is far beyond that of competing products. It integrates with many different formats and documents and is able to interpret them all.

What is your favorite aspect of this product?

The ease of integrating documents and being able to read and work with this external input.

What do you dislike most about this product?

Sometimes, and only sometimes, it gives problems with video formatting and editing.

What recommendations would you give to someone considering this product?

It is a tool capable of practically everything in terms of generation, editing and interpretation. If you do not believe it, try it and you will see.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

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