ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Aduragbemi J.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT: Paving a way for the future of AI

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It's the pioneer of It field and made other chatbots better and even provided some of It functionalities for free which made it better than other products in the same field

What is your favorite aspect of this product?

The uniqueness and ability to generate properly based on the prompt input

What do you dislike most about this product?

When you point out an error and it fixes it, it's likely it'll still produce that error again in the future

What recommendations would you give to someone considering this product?

They should go for it because it's a good product

Pros

  • Enables Productivity
  • Unique Features
  • Respectful
  • Helps Innovate

Yousaf A.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Helpful but Always Double-Check

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is different because it gives fast and clear answers. It understands questions well and feels natural to talk to. It’s also good at following instructions and keeps getting better with updates.

What is your favorite aspect of this product?

It gives clear answers and feels easy to talk to. It understands questions well and is helpful for many things.

What do you dislike most about this product?

Sometimes chatgpt gives wrong or outdated answers.

What recommendations would you give to someone considering this product?

Ask clear questions, verify key information and avoid sharing personal details. It’s great for writing, research and problem-solving but may not always be perfect.

Pros

  • Helps Innovate
  • Friendly Negotiation
  • Security Protects
  • Reliable

Favour J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Amazing product

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Easy to use integration

What is your favorite aspect of this product?

Code generation

What do you dislike most about this product?

Sometimes it goes off point

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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