ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

85

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

82

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Amarachi O.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic Product. Features don't disappoint.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT is great at having natural conversations, answering questions, helping with tasks, and staying updated, making it more useful than many other AI chatbots.

What is your favorite aspect of this product?

I appreciate how ChatGPT enhances learning and patient care by providing quick access to medical information, assisting with research, and creating interactive educational materials for students.😊

What do you dislike most about this product?

One challenge with ChatGPT is it's lack of real-time memory across sessions, making it harder to track ongoing research, patient case discussions, or lecture planning over time.

What recommendations would you give to someone considering this product?

Try out all the features, use it for learning and work, but always double-check important information, especially for medical or teaching purposes.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Keenan M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Capable AI with many different functionalities

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

ChatGPT is open source and available to all to use

What is your favorite aspect of this product?

It's open source and can be developed into any application

What do you dislike most about this product?

It's powerful usecases in a world of cyber crime

What recommendations would you give to someone considering this product?

Give it a chance and it might surprise you

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

Cons

  • Vendor's Interest First

Samuel O.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

A very fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its AI is more refined and accurate than others.

What is your favorite aspect of this product?

The fact that I can confidently use it as a writing and coding assistant

What do you dislike most about this product?

The more task or more complex the prompt seems the stupider it gets

What recommendations would you give to someone considering this product?

I'd suggest you get this product immediately

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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