ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

85

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

82

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Michael K.

  • Role: Operations
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful Conversational AI, Prompt with Caution

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The language understanding, and overall tone and purpose are unique 👍🏽

What is your favorite aspect of this product?

My favorite aspect is its ability to understand and respond to natural language inputs in a conversational manner, making interactions feel more human-like and intuitive.

What do you dislike most about this product?

One potential drawback is the risk of generating inaccurate or biased information, which can impact reliability and trustworthiness. Also, limitations in understanding context or nuances can sometimes lead to responses that don't fully meet user needs.

What recommendations would you give to someone considering this product?

Go for it! 👍🏽 Also, ensure you learn how to prompt chatGPT to get the best results. TIPS: You can ask chatGPT to teach you how to write better prompts 😉

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Chukwuebuka O.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Trustworthy

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Fast Reliable and multiple options to 1 answer

What is your favorite aspect of this product?

Prompting

What do you dislike most about this product?

Can’t remember

What recommendations would you give to someone considering this product?

Train users on prompting before using

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tanimowo P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Chat GPT- Revolutionary AI

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Unlike many AI chatbots, ChatGPT can process and generate text, images, and code, with some versions even supporting audio and video interactions.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility. Whether it's generating creative content, assisting with coding, analyzing data, or providing detailed explanations, it adapts to a wide range of tasks seamlessly.

What do you dislike most about this product?

For me that will be Pricing

What recommendations would you give to someone considering this product?

Identify what you need it for—whether it’s content creation, coding assistance, research, or brainstorming—to tailor your usage effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

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