ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

85

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

82

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Chiezie Arthur E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Accelerated innovation

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is more intuitive at the kind of output generated.

What is your favorite aspect of this product?

Code generation and debugging

What do you dislike most about this product?

The generated picture at times doesn't look natural but I like that it's been improved upon

What recommendations would you give to someone considering this product?

It is quite an exceptional product that can enhance productivity in multiples.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Aarya J.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Satisfied by using ChatGPY

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Quality of answers, global acceptance, and the fact that it's ahead in the race

What is your favorite aspect of this product?

The plethora of features

What do you dislike most about this product?

Voice related features

What recommendations would you give to someone considering this product?

Be mindful of token size

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Promise S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

"Powerful, Versatile, and Surprisingly Human

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its natural conversation flow, versatility across tasks, and ability to personalize responses, making it feel more like a helpful human assistant than a typical AI.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how naturally it holds conversations while adapting to your tone and needs—like chatting with a super-smart friend who’s always available.

What do you dislike most about this product?

One downside is that ChatGPT can sometimes give confident-sounding answers that aren't fully accurate, so it's important to double-check facts—especially for critical info.

What recommendations would you give to someone considering this product?

I’d definitely recommend ChatGPT to anyone looking for a smart, flexible assistant—whether you’re writing, learning, coding, or just need quick answers, it’s a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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