What is CallTrackingMetrics?
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Application Integration
Audio Transcription
Conversation Coaching
Pipeline Visibility
Mobile Support
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Validate Your Marketing Decisions w/ CallTrackingMetrics
CallTrackingMetrics Reviews
Dawn B.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2021
Easy to install, and use. :)
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
They have all the features. I've looked at other products but none have the same amount of features at the same cost. And controlling costs is very easy.
What is your favorite aspect of this product?
We can connect directly to Google Ads and show calls generated.
What do you dislike most about this product?
The reporting could be more attractive.
What recommendations would you give to someone considering this product?
I've been using this company for years and they have fantastic support and multiple billing options for agencies.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Erick S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
Awesome product and even greater Customer Services
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
The features are phenomenal and their customer service is fantastic.
What is your favorite aspect of this product?
The help from our CSR to use it to the most of our abilities.
What do you dislike most about this product?
It's very thorough, so we have to take some time to really understand how it works.
What recommendations would you give to someone considering this product?
Go for it. It will definitely help your company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing