What is CallTrackingMetrics?
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Application Integration
Audio Transcription
Conversation Coaching
Pipeline Visibility
Mobile Support
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
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CallTrackingMetrics Reviews
Nathan B.
- Role: Operations
- Industry: Construction
- Involvement: Initial Implementation
Submitted May 2021
Great Product and Service at Affordable Pricing
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
The initial set up was smooth and seamless. There was never a time when I felt alone or without the capability of getting the platform set up to the level needed to run our business. There is constant support through the portal and account rep. There are lots of plugins/integrations to help integrate with a CRM to your Google. applications.
What is your favorite aspect of this product?
The ability to monitor and track calls from different sources.
What do you dislike most about this product?
Setting up reporting is a bit cumbersome.
What recommendations would you give to someone considering this product?
Look to see your end needs are to make sure the platform can deliver the results you want.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Daniel V.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2021
The product itself and the technology is excellent
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Don't know, have not tried a competitor yet.
What is your favorite aspect of this product?
Realiable software and accurate information.
What do you dislike most about this product?
Customer support is terrible, 9/10 times the issues are not solved.... I have to figure out solutions by myself...Also, they have not offered a full account review to see if we have everything setup correctly. We've been customers for years and not even once they have reached out to see how things can be improved on our end. That's a major flaw on their side...in general, support is really bad.
What recommendations would you give to someone considering this product?
Hire a consultant because no one at CTM will help you setup things correctly.
Pros
- Transparent
- Trustworthy
- Respectful
- Fair
Cons
- Less Effective Service
- Less Efficient Service
- Wastes Time
Bob W.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
Reliable and works great, but poor support
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Pretty standard call tracking, I don't know that there are definitively standout features.
What is your favorite aspect of this product?
It's reliable and consistent. It's a core product for our business and performs well without problems.
What do you dislike most about this product?
Some advanced features have been difficult to use or don't work at all. Support is challenging to work with.
What recommendations would you give to someone considering this product?
Stick to the basics. If you are looking for advanced functionality and integration with other platforms be sure to test that they work as expected before getting too involved with the product.
Pros
- Reliable
- Enables Productivity
- Includes Product Enhancements
- Security Protects
Cons
- Wastes Time
- Less Caring
- Leverages Incumbent Status
