What is CallTrackingMetrics?
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Application Integration
Audio Transcription
Conversation Coaching
Pipeline Visibility
Mobile Support
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Validate Your Marketing Decisions w/ CallTrackingMetrics
CallTrackingMetrics Reviews
Kaolhi L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
Easy navigation
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
This service is very hands on and easy to navigate.
What is your favorite aspect of this product?
Dashboard is my favorite aspect of CTM.
What do you dislike most about this product?
It's self service. If you need help, you have to go through a ticket system.
What recommendations would you give to someone considering this product?
Make sure you buy a plan set up package to get you started.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
REX S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jun 2022
An amazing product that you can use online. Kudos!
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
It is very friendly user compared to others. And the support are very professional and helpful too.
What is your favorite aspect of this product?
The call recording because you can access it anytime.
What do you dislike most about this product?
So far.. I have no dislikes on this product, it’s almost perfect.
What recommendations would you give to someone considering this product?
Well, I guess the soft phone it should be like a mobile phone that we are using in a daily basis.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Glen P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2022
Easy to use and integrate.
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Support is very strong and quick to help. Also very direct simple processes to implement & update
What is your favorite aspect of this product?
Reporting is extremely beneficial
What do you dislike most about this product?
Visually it's not as pleasing as other similar products
What recommendations would you give to someone considering this product?
Look into what systems it can integrate with that you use
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity