What is BetterCloud?
BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
77 Plan to Renew
4
Since last award
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BetterCloud?
Pros
- Enables Productivity
- Respectful
- Acts with Integrity
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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BetterCloud Reviews
Alex T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Easy to use, great support, easy UI navigation
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
The ease of use and the friendly price negotiation.
What is your favorite aspect of this product?
Features, UI, plenty of documentation online
What do you dislike most about this product?
Software changes at bettercloud tend to get messy sometimes
What recommendations would you give to someone considering this product?
Provide instructions within segments of the UI
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Samuel N.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Initial Implementation
Submitted Jan 2024
Great product!
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
It is very easy to use and to configurate.
What is your favorite aspect of this product?
That it saves me a lot of time.
What do you dislike most about this product?
I wish I could hear back from support faster.
What recommendations would you give to someone considering this product?
It is definitely worth the cost and they will be able to save time and use it on more important things in side their company.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Jonathan T.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2024
Good management tool, but pricing keeps increasing
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
BetterCloud offers integration with multiple cloud products, for using it with one cloud platform it is very pricey. There business model doesn't lend itself to to a single platform or for not-for-profit organizations. BetterClouds Workflow tool for organizations that have many cloud platforms that need management and governence is a differentator but if you are using only one or two platforms, stakeholders need to weighin on using such a tool.
What is your favorite aspect of this product?
BetterCloud for G Suite portal has been perfect as our organization grew, On top of user management, the service assisted with google drive support, governing email signatures, and app governence all in one place has been favourites in using this product for over 10 years.
What do you dislike most about this product?
The business model has been difficult, as an early adapter of BetterCloud when it solely served Goolge Apps and Microsoft 365, the license attainable and straight forward. The current licensing model based on number of accounts in your domain dictates the pricing, so if your organization has many dormant or unused accounts be prepared to pay for those accounts. The pricing each year goes up more than 5%, some years it has been an upward of 20% making it difficult to manage.
What recommendations would you give to someone considering this product?
Orgnaizations interested in Bettercloud, need to consider if they have multiple cloud platforms that need monitoring, governence, and automation. If your organization has more than two platforms, Bettercloud might be a good fit otherwise there are many other competing products that can do the same for a since cloud platform. Bettercloud has also placed enhancements in the Workflow side and less on the BetterCloud for G Suite. G Suite portal hasn't changed in years, so their focus is definetely for organizations with multi-cloud platforms.
Pros
- Reliable
- Enables Productivity
- Respectful
- Saves Time
Cons
- Slower Product Innovation
- Charges for Enhancements
- Vendor Friendly Policies
