Backup Exec Logo Award Winner Product Badge
Backup Exec Logo Award Winner Product Badge
Arctera

Backup Exec

Composite Score
8.1 /10
CX Score
8.5 /10
Backup Exec
8.1 /10

What is Backup Exec?

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

Company Details


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Awards & Recognition

Backup Exec won the following awards in the Email Backup category

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Backup Exec Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Backup Exec.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Backup Exec?

2% Negative
4% Neutral
94% Positive

Pros

  • Trustworthy
  • Reliable
  • Client Friendly Policies
  • Helps Innovate

Feature Ratings

Average 82

AI Tech Support

92

Compliance

86

Media Support

86

Backup Archiving

86

Security

85

Legal Hold

84

Permissions Awareness

83

Support for Backup Types

82

Mailbox Backup Restore

82

Granular Restore

81

User self service

76

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Business Value Created

83

Quality of Features

82

Vendor Support

82

Availability and Quality of Training

82

Ease of IT Administration

82

Breadth of Features

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

77

Ease of Customization

75

Backup Exec Reviews

Francisca J.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

All-in-one and scalable email backup solution

Likeliness to Recommend

10 /10

What differentiates Backup Exec from other similar products?

The most striking characteristic is that, in comparison to previously deployed products, Backup Exec is simple to configure in both simple and complex environments. It features an easy-to-use interface, and I discovered all the options I required there. Additionally, the software is continually updated with new functions that are required by our business.

What is your favorite aspect of this product?

When it comes to scale and maintenance, this system is superior. Once Backup Exec has been correctly configured, this product is among the easiest and most reliable ones I have ever used. In our experience, we hardly ever need to check the device once it is operating. One of the key reasons we admire the software is that it enables a wide range of backup settings.

What do you dislike most about this product?

Due to my volume of work and because I need more regular updates, completing the upgrades on time was overly difficult for us and it takes a lot of time. I don't think there is a problem with the product, and I think this issue will be resolved if I schedule updates so that I can adequately address it.

What recommendations would you give to someone considering this product?

You will also like how great the tasks and activities are shown, and the system's dependability is what makes it the best choice for IT pros to secure information and virtual machines. Because it is straightforward to build and configure, Backup Exec software enables the typical user to perform professional data backup.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Peter P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Strongest and Stable Platform

Likeliness to Recommend

9 /10

What differentiates Backup Exec from other similar products?

The software Backup Exec is an intriguing option from any angle, whether we look at its usefulness, convenience, scalability, flexibility, or technical support. The newcomer doesn't need to undergo any tutorial to fully comprehend this device, its working, features, and everything thanks to its extremely easy user interface. It is not a big deal to work there.

What is your favorite aspect of this product?

Because of how easy Backup Exec is to use and how well it has worked for me so far, I absolutely enjoy it. It took incredibly little time to implement and begin reaping the benefits because it was so simple to set up. Another impressive feature is that, when applied in a safe setting, it excels as a disaster recovery strategy.

What do you dislike most about this product?

I'm not sure if I should say it, but compared to other backup software packages I've ever used, it is more expensive than any of them even if it also has more functionality. And the gold version of Backup Exec software costs extra to perform a remote backup to a different place, but I can't think of anything else that could be faulted with it because I've never had a problem.

What recommendations would you give to someone considering this product?

I must confirm that you will also be a great admirer of Backup Exec due to its enhanced functionality, which can draw in any corporation, and the fact that it offers a variety of scenarios, making it a fantastic fit for any office environment. The ease of use, effective connection with various servers, and ability to control everything from a single, straightforward interface are its strongest features.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Aggie C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Best Backup Features

Likeliness to Recommend

9 /10

What differentiates Backup Exec from other similar products?

When it comes to backup, Backup Exec is second to none thanks to it's amazing features. It's easy to backup, retrieve, and search through the archive.

What is your favorite aspect of this product?

I like the many security features of Backup Exec. Backup is easy and automated. It's affordable

What do you dislike most about this product?

I haven't had problems using Backup Exec

What recommendations would you give to someone considering this product?

I recommend Backup Exec for business backup need as it has all a business needs. In addition, it's affordable and secure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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