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Arctera

Backup Exec

Composite Score

8.1 /10

CX Score

8.5 /10

58 Reviews Write a Review

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What is Backup Exec?

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

Company Details

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Awards & Recognition

Backup Exec won the following awards in the Email Backup category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

1 Top Rated Capabilities

4 Top Rated Features

2025

Contract Negotiation

2024

0 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience

2023

0 Top Rated Capabilities

3 Top Rated Features

2023

Service Experience
Conflict Resolution

2022

3 Top Rated Capabilities

4 Top Rated Features

2022

Backup Exec Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Backup Exec.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Backup Exec?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Reliable
Client Friendly Policies
Helps Innovate

Feature Ratings

Average 83

Legal Hold

AI Tech Support

Compliance

Media Support

Backup Archiving

Security

Permissions Awareness

Support for Backup Types

Mailbox Backup Restore

User self service

Encryption

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Enterprise Backup

Score 8.0

View Backup Exec in this category (opens in a new tab)

Backup Exec Downloads

NEW_V1001_GA_ENT_DS_Backup-Exec_EN

be-21-top-reasons-to-renew

V1399_GA_ENT_SB_Backup-Exec_Lenovo_CoBranded

Backup Exec Reviews

Kiguta A.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Why I Like Backup Exec

Likeliness to Recommend

9 /10

What differentiates Backup Exec from other similar products?

Backup Exec makes backup and recovery easy and offers best data protection features. All these comes at unbeatable price.

What is your favorite aspect of this product?

I like the security features of Backup Exec Accessing backed up files is easy and so is recovery. The storage space is scalable and sharing recovered data is easy

What do you dislike most about this product?

No problems experienced using Backup Exec

What recommendations would you give to someone considering this product?

For business data backup, Backup Exec is one of the best software to use. It's secure, guarantees easy access and is affordable. What more would you ask for for such a tool

Pros

Caring
Saves Time
Client Friendly Policies
Fair

Wanjambi G.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Data Backup and Recovery Made Easy

Likeliness to Recommend

9 /10

What differentiates Backup Exec from other similar products?

What definitely makes Backup Exec special is it's simplicity yet it offers an easy was to backup and recover data.

What is your favorite aspect of this product?

Using Backup Exec is straightforward and I like that the user interface is easy to understand. It offers great security features and data security is guaranteed. Searching and retrieving data is easy.

What do you dislike most about this product?

With Backup Exec, it's all about perfection.

What recommendations would you give to someone considering this product?

I recommend Backup Exec for two reasons. First, it's simplistic nature makes it attractive. Secondly, it's Secure and offers best data backup and recovery capabilities

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohit J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Too many features and harder manageability

Likeliness to Recommend

10 /10

What differentiates Backup Exec from other similar products?

Too many features confusing UI

What is your favorite aspect of this product?

Nothing that I like

What do you dislike most about this product?

Everything, very bad UI and restore process is very complex

What recommendations would you give to someone considering this product?

Lookout and check other options

Backup Exec

What is Backup Exec?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2023 Emotional Footprint Champion

Backup Exec Ratings

85 Likeliness to Recommend

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Backup Exec?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Legal Hold The ability to have a emmutable copy of record as a result of court order

AI Tech Support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Backup Archiving Ability to conduct archive backups for long-term storage.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

User self service User do not need to raise a service desk ticket anymore

Encryption Encryption of sensitive and personal files on a user’s workstation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Enterprise Backup

Backup Exec Downloads

NEW_V1001_GA_ENT_DS_Backup-Exec_EN

be-21-top-reasons-to-renew

V1399_GA_ENT_SB_Backup-Exec_Lenovo_CoBranded

Backup Exec Reviews

Kiguta A.

Why I Like Backup Exec

Likeliness to Recommend

Pros

Wanjambi G.

Data Backup and Recovery Made Easy

Likeliness to Recommend

Pros

Rohit J.

Too many features and harder manageability

Likeliness to Recommend

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1
Since last award

1
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Feature Ratings

Legal Hold

AI Tech Support

Compliance

Media Support

Backup Archiving

Security

Permissions Awareness

Support for Backup Types

Mailbox Backup Restore

User self service

Encryption

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization