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Arctera

Backup Exec

Composite Score

8.1 /10

CX Score

8.5 /10

57 Reviews Write a Review

Claim Software

What is Backup Exec?

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

Company Details

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Awards & Recognition

Backup Exec won the following awards in the Email Backup category

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2025 Emotional Footprint Champion

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

2025

Contract Negotiation

2024

0 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience

2023

0 Top Rated Capabilities

3 Top Rated Features

2023

Service Experience
Conflict Resolution

2022

3 Top Rated Capabilities

4 Top Rated Features

2022

Backup Exec Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Backup Exec.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Backup Exec?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Reliable
Client Friendly Policies
Helps Innovate

Feature Ratings

Average 82

AI Tech Support

Compliance

Media Support

Backup Archiving

Security

Legal Hold

Permissions Awareness

Support for Backup Types

Mailbox Backup Restore

Granular Restore

User self service

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Enterprise Backup

Score 8.0

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Backup Exec Downloads

NEW_V1001_GA_ENT_DS_Backup-Exec_EN Download

Backup Exec Reviews

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2021

Always performs, very expensive

Likeliness to Recommend

8 /10

Pros

Reliable
Saves Time
Helps Innovate
Continually Improving Product

Backup Exec

What is Backup Exec?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2023 Emotional Footprint Champion

Backup Exec Ratings

85 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Backup Exec?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI Tech Support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Backup Archiving Ability to conduct archive backups for long-term storage.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Legal Hold The ability to have a emmutable copy of record as a result of court order

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

User self service User do not need to raise a service desk ticket anymore

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Enterprise Backup

Backup Exec Downloads

NEW_V1001_GA_ENT_DS_Backup-Exec_EN

be-21-top-reasons-to-renew

V1399_GA_ENT_SB_Backup-Exec_Lenovo_CoBranded

Backup Exec Reviews

Always performs, very expensive

Likeliness to Recommend

Pros

Most Popular Backup Exec Comparisons

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Feature Ratings

AI Tech Support

Compliance

Media Support

Backup Archiving

Security

Legal Hold

Permissions Awareness

Support for Backup Types

Mailbox Backup Restore

Granular Restore

User self service

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization